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-   -   Which help desk software do you use to provie support ? (http://www.hostingdiscussion.com/customer-service-support-issues/64499-help-desk-software-do-you-use-provie-support.html)


ohostme 08-13-2017 06:50 AM

Which help desk software do you use to provie support ?
 
Which help desk software do you use to provie support ?

or Do you use WHMCS or Blesta inbuilt system ?

HostOX 08-14-2017 06:36 PM

Using WHMCS built in system at the moment, we have had in house scripts build before and well it is just pointless in the end! WHMCS has everything you need.

24x7server 08-15-2017 10:40 PM

This question has been discussed many times previously, check these posts :-

http://www.hostingdiscussion.com/cus...rt-system.html

http://www.hostingdiscussion.com/bil...uld-i-use.html

Softsys Hosting 08-16-2017 07:56 AM

Quote:

Originally Posted by ohostme (Post 224004)
Which help desk software do you use to provie support ?

or Do you use WHMCS or Blesta inbuilt system ?

We use Kayako self-hosted version and it works pretty well!

LarsJ 08-16-2017 02:16 PM

Quote:

Originally Posted by 24x7server (Post 224092)
This question has been discussed many times previously, check these posts :-

http://www.hostingdiscussion.com/cus...rt-system.html

http://www.hostingdiscussion.com/bil...uld-i-use.html


Yeah. That and chat software :-)

SSDHero 08-18-2017 05:03 AM

we use WHMCS bult-in for now, which can do the job.

Floxera-Jose 08-18-2017 03:46 PM

Blesta will do the job. Simple and works :)

Aswin 10-13-2017 10:57 AM

I would recommend WHMCS if you are on the startup stage, and I can vouch for Ubersmith if you have more than 10000/20000 customers.

shiyu.chen 10-15-2017 10:52 PM

I am currently using Kayako. I can say it's pretty useful and does its job.

Localnode 10-18-2017 04:12 AM

WHMCS. It does the job better than it used to.
Looking into SupportPal, though.

I've used Vision Helpdesk and Kayako in the past. Kayako's policies and pricing changes annoy me. Vision seems to be following them.

rebelnet 10-21-2017 06:11 PM

we use hostbill not only for support but for the automation of our switches, xen servers, PDUs, etc and support tickets of course

cat5 10-24-2017 01:41 PM

Blesta inbuilt system with tawk.to plugin I'm currently testing out. Can't see myself needing more than that, especially with a knowledgebase for the simple questions.

Previously (10 years ago) I used mylivechat and os ticket, both seemed up to the task.

vikmanager 10-28-2017 07:26 AM

We use WHMCS and it is acceptable for us.

netedgetech 11-21-2017 05:08 AM

This actually depends upon what kind of features are you looking for. Most of the hosting and support companies are using WHMVS. However, Kayako is also a good option.


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