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Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Which help desk software do you use to provie support ?
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  Post #1 (permalink)   08-13-2017, 06:50 AM
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Which help desk software do you use to provie support ?

or Do you use WHMCS or Blesta inbuilt system ?
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  Post #2 (permalink)   08-14-2017, 06:36 PM
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Using WHMCS built in system at the moment, we have had in house scripts build before and well it is just pointless in the end! WHMCS has everything you need.
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  Post #3 (permalink)   08-15-2017, 10:40 PM
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This question has been discussed many times previously, check these posts :-

Preferred Ticket Support System

What should i use?
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  Post #4 (permalink)   08-16-2017, 07:56 AM
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Quote:
Originally Posted by ohostme View Post
Which help desk software do you use to provie support ?

or Do you use WHMCS or Blesta inbuilt system ?
We use Kayako self-hosted version and it works pretty well!
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  Post #5 (permalink)   08-16-2017, 02:16 PM
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Quote:
Originally Posted by 24x7server View Post
This question has been discussed many times previously, check these posts :-

Preferred Ticket Support System

What should i use?

Yeah. That and chat software :-)
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  Post #6 (permalink)   08-18-2017, 05:03 AM
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we use WHMCS bult-in for now, which can do the job.
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  Post #7 (permalink)   08-18-2017, 03:46 PM
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Blesta will do the job. Simple and works
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  Post #8 (permalink)   10-13-2017, 10:57 AM
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I would recommend WHMCS if you are on the startup stage, and I can vouch for Ubersmith if you have more than 10000/20000 customers.
 
 
 


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  Post #9 (permalink)   10-15-2017, 10:52 PM
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I am currently using Kayako. I can say it's pretty useful and does its job.
 
 
 


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  Post #10 (permalink)   10-18-2017, 04:12 AM
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WHMCS. It does the job better than it used to.
Looking into SupportPal, though.

I've used Vision Helpdesk and Kayako in the past. Kayako's policies and pricing changes annoy me. Vision seems to be following them.
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