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View Poll Results: Which HelpDesk you think is the best?
InverseFlow 2 5.88%
eSupport - Kayako 10 29.41%
DeskPRO 0 0%
PerlDesk 6 17.65%
Other (please state...) 16 47.06%
Voters: 34. You may not vote on this poll

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  Post #16 (permalink)   04-17-2003, 04:21 AM
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True true, you are the admin so you should post.

But, you need to post more!!


I know, we all have busy lives, but if you want to turn this into something bigger than WHT - you need to get this place more active and post a lot more man!
 
 
 


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  Post #17 (permalink)   04-17-2003, 04:25 AM
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hehe, Orioli has a full network of forums, imagne, he needs to be active in like 5 - 6 forums... :ekk:

The admin panel isn't the best, but I like InverseFlow and so does my customers. but also esupport is cool.
 
 
 


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  Post #18 (permalink)   04-17-2003, 04:29 AM
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True, I understand he has a lot.... but actually, why 6?!
You should only run like one, and have it really huge and make it like about everything - merge and convert every single forum board into one!!


But yeah, the admin panel in Inverse isn't the best.
Currently I use Ticket Manager although will soon use eSupport.
 
 
 


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  Post #19 (permalink)   04-17-2003, 08:35 AM
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I seem to not try them all, but PerlDesk. And I like PD - its simple, fast. What else would one need?

It all comes down to how fast they get responses/help - the ticket system does not matter. (Client logic).
 
 
 


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  Post #20 (permalink)   04-17-2003, 10:13 AM
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<< I seem to not try them all, but PerlDesk. And I like PD - its simple, fast. What else would one need? >>

PerlDesk, it's nice, it really really is. It may not be as fast as you say, but really, it is nice I guess. Their new paid version has nice colors and a nice layout - but the features are pretty much same as the free I think.
What do I want more? .... well something in PHP would be nice, possibly other stuff too and all the cool features that the eSupport has. InverseFlow also has it, so it's not saying that I prefer eSupport now, , just saying why PerlDesk may not be 100% for everyone.


<< It all comes down to how fast they get responses/help - the ticket system does not matter. (Client logic). >>

Not all the time. My clients want ease of use too, they think the support times are great as they are since I have staff online nearly 24/7 and guarantee a hour response time, while on weekends it's a six hour response time.
Plus will all the options for support I offer, my clients think it's great - they just want an easy help desk which what I currently use certainly isn't.
 
 
 


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  Post #21 (permalink)   07-12-2003, 09:40 PM
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I like perldesk
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  Post #22 (permalink)   07-16-2003, 12:05 PM
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PerlDesk is a great help desk, but it's $40 which is a lot.
I mean, seriously. $40 is technically NOT a lot, but for a program
that doesn't do as much as some other programs, it is.

I mean, you can find other helpdesks out there made from PHP,
who do the exact same as PerlDesk and are free, or cheaper.
 
 
 


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  Post #23 (permalink)   09-17-2003, 08:08 PM
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I use perldesk
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  Post #24 (permalink)   03-30-2004, 02:13 AM
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Message deleted. Advertising is not allowed in main forums.
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  Post #25 (permalink)   04-19-2004, 09:07 AM
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I have used Perl Desk, Perl Bill, Cryracle, Kayako, RT Web, Support Client, PHP Helpdesk etc out of which i liked is Kayako.
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  Post #26 (permalink)   06-25-2004, 05:33 AM
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We decided to go with osticket, http://www.osticket.com. It is writen in PHP, is open source, and has a ton of great features including email-to-support system so people can just email their question to your support email and it will be added to the support system.
 
 
 


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  Post #27 (permalink)   06-29-2004, 08:51 PM
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I'm using an old version of perldesk. It works perfect, so why upgrade?
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  Post #28 (permalink)   06-30-2004, 04:32 AM
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Why upgrade?

That is a good question.
People seem to want to jump on every new upgrade just because it is new.
If what you have does exactly what you want it to do, there is no reason to upgrade.

If it ain't broke, don't fix it.
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  Post #29 (permalink)   06-30-2004, 10:07 AM
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Exactly! Plus, i think my customers would get annoyed if everytime they went to submit a help ticket, they have to re-learn how to do so
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  Post #30 (permalink)   07-01-2004, 03:38 AM
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I used to use PerlDesk when i was in the hosting biz. But im running a "private" style hosting company at the moment thats helpdesk system is built into vB 2.3.x using a modified/rewriten version of vBhelpdesk (availible from vbulletin.org).

Once i feel that the code is finished i may release it as a update to the vB mod.
 
 
 
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