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  Post #1 (permalink)   04-17-2003, 12:02 AM
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www.perldesk.com
www.deskpro.com
www.inverseflow.com
www.kayako.com
www.cerberusweb.com/
www.demo.sheddtech.com/ssm_1/ <- FREE
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  Post #2 (permalink)   04-17-2003, 12:06 AM
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www.oneorzero.com (I think)
ModernBill built in HelpDesk
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  Post #3 (permalink)   04-17-2003, 04:19 AM
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Yeah, it's http://helpdesk.oneorzero.com/ and that is also free.

ClientExec has a nice built in HelpDesk, although not a lot of people like the one built into ModernBill - they say it isn't too good.


Personally, I think it's best to have an open one where there is no need to actually login, the very reason why I'd recommend eSupport from Kayako.
(lol - even though I don't use it yet! )
 
 
 


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  Post #4 (permalink)   04-17-2003, 04:35 AM
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Anjay, we got that you LOVE & ADORE eSupport, no need to mantion it every post LOL
 
 
 


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  Post #5 (permalink)   04-17-2003, 04:40 AM
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Aww , lol,
 
 
 


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  Post #6 (permalink)   04-17-2003, 05:11 AM
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hehe
 
 
 


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  Post #7 (permalink)   04-17-2003, 05:37 AM
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heh yup.

Oh, do you like the ModernBill helpdesk?
I'm not sure if I should just use that or also get the eSupport - is it really worth the hassle of my clients logging in and actually then submitting one?

Don't know...
 
 
 


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  Post #8 (permalink)   04-17-2003, 08:11 AM
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Quote:
do you like the ModernBill helpdesk?
Nope, just puting it here hehe...
 
 
 


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  Post #9 (permalink)   04-17-2003, 10:07 AM
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Ah, hehe ok sure.

But really, what is it you don't like about the ModernBill helpdesk?
Plenty of people don't like it - personally, I have not tried it. I've tested the end user and liked it a lot, yet have not had the pleasure of testing the admin part but will take the demo pretty soon.

But what is really THAT bad about it...?
 
 
 


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  Post #10 (permalink)   04-17-2003, 10:18 AM
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Nothing, just why to have all the trouble, in logging in, and starting to go and to seek to file a support ticket...

It's really simmilar to PerlDesk...
 
 
 


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  Post #11 (permalink)   04-17-2003, 10:39 AM
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True, I guess. But a lot of people like to use PerlDesk for support, and then ModernBill for billing.

Why not JUST use ModernBill, since either way you have to log in - and there is no alternative unless you get Kayako's eSupport or the helpdesk from InverseFlow.
 
 
 


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  Post #12 (permalink)   04-18-2003, 04:46 AM
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It gets intergrated with eSupport, all of the users of ModernBill are waiting for that :p

Check MB forums
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  Post #13 (permalink)   04-18-2003, 06:01 AM
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Ahh, ok sure thanks.

I'll probably check them later on today, got some things to do first though.
 
 
 


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  Post #14 (permalink)   04-19-2003, 03:51 AM
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so did you got eSupport yet? or staying with MB HelpDesk hehe ??

Also if you take PerlBill, you have a built in HelpDesk, cool thing... like PerlBill built, but with improvments
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  Post #15 (permalink)   04-19-2003, 05:08 AM
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Nope, I've not got eSupport yet.

I'm going to get ModernBill - and when eSupport comes out with ModernBill integration, I'm going to get that since that'll be better I think.

Currently I use Ticket Master - and my clients don't mind it, so I may upgrade to v3.0 of that which has some nice new features, but I'll see. It may be best to just have them log into ModernBill since when I used it as the end-user, I quite liked it.

My clients don't mind logging in, since they'll have to now plus they rather want to - since some cannot get their heads around how it'll be safe without logiin. So, .
 
 
 
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