Outsourcing support is good and it all relies on which company.

Thats really true it depends on the company you are outsourcing and the kind of support they are providing to your clients and there should not be a problem unless your business grows with there good performance I guess...

We used to outsource our support when we first started and we weren't too happy about it but since then we have had everything in house, I do agree it does cost a little bit more but it is worth it especially when it comes to quality and response times for support which is ideally very important.

Yes its true for quality you have to pay and serious peoples are out there ... and always there are some good and bad experence to talk about ...

As a smaller business, I much prfer to use in-house support services. Although it is a little bit more strain on myself and my staff, I find that you build up alot of a better relationship with your clients and you feel more responsible for providing a decent service. It also means that you can fire your inhouse support agents without too much trouble (as some friends of mine ended up having to pay their outsourced support company to PLEEEASE go away!)
~Equinox

We do not outsource. We take customer service very seriously, and would be concerned a third party would not be representing our company, as well as we would.