Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Operating a Web Hosting Business > Customer Service and Support Issues > Our Support desk crashed, as software license server crsahed
forgot password?



Reply


Old
  Post #1 (permalink)   08-11-2006, 11:26 AM
HD Newbie
 
Join Date: Apr 2005
Posts: 8

Status: Indichosts.net is offline
We use IntellodeskPro.

It suddenly crashed, quoting an invalid license, whereas we have a full puchased unlimited license. It appears intellodesk's server crashed and all their sites are down. But why should my helpdesk be dependent on an external server....

So anyone know how to get in touch with Mark ?
__________________
ASP Hosting and Linux Hosting with mySQL MSSQL ASP.NET2 PgSQL CF PHP5 on multiple websites with 99.5% Uptime Guarantee.
 
 
 


Old
  Post #2 (permalink)   08-11-2006, 02:56 PM
HD Management Staff
 
Artashes's Avatar
 
Join Date: Apr 2003
Posts: 9,720

Status: Artashes is offline
I will email Mark about this, since our helpdesk gives the save error.
Let's hope for the best.
 
 
 


Old
  Post #3 (permalink)   08-11-2006, 03:35 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
www.intellodesk.com down, too.
Not a good sign.
 
 
 


Old
  Post #4 (permalink)   08-11-2006, 06:04 PM
HD Wizard
 
ldcdc's Avatar
 
Join Date: May 2004
Location: Ploiesti
Posts: 3,112

Status: ldcdc is offline
Some explanations are here: http://www.webhostingtalk.com/showthread.php?t=538593
 
 
 


Old
  Post #5 (permalink)   08-11-2006, 10:03 PM
HD Master
 
Join Date: Dec 2003
Location: South Carolina
Posts: 252
Send a message via ICQ to CrazyTech Send a message via MSN to CrazyTech

Status: CrazyTech is offline
This is quite bad, I think we'll be switching software.

I've done business with Mark, and most of you know him. I understand problems arise but we're talking many hours of downtime here.
__________________
Denver Hunter | Idologic Inc. | Logically Connected
High Quality Reseller and Dedicated Hosting

A different kind of hosting company since 2003!
 
 
 


Old
  Post #6 (permalink)   08-12-2006, 05:16 AM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
We are back up and running here at HD!
 
 
 


Old
  Post #7 (permalink)   08-12-2006, 11:15 AM
HD Addict
 
Join Date: Mar 2006
Posts: 168

Status: Galaxy-Hosts is offline
From what I can see the staff there is making a huge effort to get everybody back up and running and be sure that this does not happen again. I would even go as far as to call it impressive. Unfortunately the down time is not impressive, but it appears that they will correct that problem soon.
__________________
http://Galaxy-Solutions.net Out of this world hosting, at down to earth prices http://Galaxy-Hosts.com
Move up to our QUALITY Servers
Patrick ~ 1-888-751-0100 ext 71 ~ 1-386-984-3717~ patrick@galaxy-hosts.com
 
 
 


Old
  Post #8 (permalink)   08-12-2006, 12:50 PM
HD Master
 
Join Date: Dec 2003
Location: South Carolina
Posts: 252
Send a message via ICQ to CrazyTech Send a message via MSN to CrazyTech

Status: CrazyTech is offline
Nice to be back online. I thought it over after a good night's sleep and we'll stick with Intellodesk for now. It's nice to know Mark and there was an effort made to fix things even though we did suffer a lot of downtime.
__________________
Denver Hunter | Idologic Inc. | Logically Connected
High Quality Reseller and Dedicated Hosting

A different kind of hosting company since 2003!
 
 
 


Old
  Post #9 (permalink)   08-12-2006, 03:06 PM
HD Addict
 
Join Date: Mar 2006
Posts: 168

Status: Galaxy-Hosts is offline
I just tried to go visit their website. It appears they got all their clients back up and running before they got their site back up.
__________________
http://Galaxy-Solutions.net Out of this world hosting, at down to earth prices http://Galaxy-Hosts.com
Move up to our QUALITY Servers
Patrick ~ 1-888-751-0100 ext 71 ~ 1-386-984-3717~ patrick@galaxy-hosts.com
 
 
 


Old
  Post #10 (permalink)   08-12-2006, 03:09 PM
HD Wizard
 
Join Date: Dec 2004
Posts: 1,726

Status: webfreak08 is offline
Quote:
Originally Posted by Galaxy-Hosts
I just tried to go visit their website. It appears they got all their clients back up and running before they got their site back up.
Not necessarily a bad thing.
 
 
 


Old
  Post #11 (permalink)   08-12-2006, 03:38 PM
HD Addict
 
Join Date: Mar 2006
Posts: 168

Status: Galaxy-Hosts is offline
No I was thinking it was a good sign. They put their clients first. More businesses need to do that.
__________________
http://Galaxy-Solutions.net Out of this world hosting, at down to earth prices http://Galaxy-Hosts.com
Move up to our QUALITY Servers
Patrick ~ 1-888-751-0100 ext 71 ~ 1-386-984-3717~ patrick@galaxy-hosts.com
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: