Originally Posted by storminternet
An uptime guarantee is not just an idea to promote the sales but it proves the reliability of your customer service.
How can an uptime guarantee relect your customer service?
uptime is the recordable online/offline status of your server/IP etc. it does not record how reliable your customer service is.
your servers could have an uptime of 100% but your customer service skills could be 0
your servers could have a shocking uptime of an average 80% but your customer service skills could be 100%
so once again an uptime guarantee has NOTHING to do with Customer Service