Exactly Artashes,
sometimes only a voice support can make the things smooth,and it gives one edge in customer mindframe that yes if i am having a serious problem there is always someone sitting there to cater my needs.

Nowadays if telephonic support is increasing the overheads the outsoucing of support are making things easy for hosts to reduce the overheads and give maximum support features.

Thanks

We prefer fast ticket system or online support instead of phone support. For sure you will find queues on the phone. If tickets are replied fast, there´s no need of phone

Regards

I dont currently have provide phone support, because I find that a GOOD and well managed ticket system works better.