Originally Posted by agentblack
Singlehop was good for network and uptime. Support was great as well however we went through no less than 5 sales reps and each of them were less than helpful.
We have since moved our services to PhoenixNAP and have had a MUCH better response as well as partner program from them. They have really helped us take off and our account rep is constantly giving us feedback, tips, and special deals to grow our business. If you need further details, please feel free to ask.
We attempted to work with SingleHop for a few large deals and honestly it started out decently, but ended with us migrating numerous machines out of their Chicago & Amsterdam facilities.
We got swapped around on the sales front a bit, but the straw that broke the camels back was when they refused to honor the quotes & reseller pricing they provided us even though it was agreed it would be good for at least 6 months (This was all in writing & on the contracts).
Their networks are decent, but not amazing and their overall network capacity is quite embarrassing. At the time they were excited when they had somewhere in the ball park of 20-40Gbit of uplink capacity for their new Chicago datacenter even when they had rows and rows of machines online - nothing like floating on the edge of your capacity.