Interesting story. A friend of mine who claimed he was really good at maintaining servers told me he would keep an eye on our server and stuff if we gave him so space in return. Seemed like a fair trade for now, so we did. Unfortunately he was not as good has he claimed to be, but I trusted him anyway as a friend. Long story short, he basically messed around and the server went down twice in the same day. When I asked him what happened, he claimed it was theplanet, but I later found out he lied and he really caused it, after hours of probing him. Needless to say hired a real server tech, and still had downtime issues, which I believe were caused by theplanet. But now that I think about it, I have no way of knowing for sure because they never answered my support tickets, and after about a couple days, I left their services.

Oh, I see. Thank you for the details.

No problem, like I said I am not about bashing any company unless they are extremely arrogant (not naming any names; legal dispute), but theplanet overall are good guys, just had a bad luck of the run I suppose.

I agree with ldcdc, I do not like the Planet too much. I have talked with a lot of others about this and everyone agrees that their support isn't all that good. By not being good I mean not very knowledgable. Sure they are there 24/7 and answer the phones but most of the time they didn't know what they were doing. I remember one instance when they "accidentally" deleted the boot dir from one of our servers, and never really admitted to it.

From what I remember, there was only one person who actually helped me and knew what they were doing. Her name was Karen. She was, indeed, a terrific gal. Right on the money every time.

They also constantly had downtime for me as well, complaining that there were hacking attempts going on from our servers, when in fact, we were testing the firewalls, and we notified them about it. So, our servers got shut off without warning and took some time to get back up and running. I know that I'll probably get ripped for the above statement, but we always monitor our servers, using our own tech staff who have been around for a while.

Anyway, maybe I am one of the very few who has had problems there, but since I moved to a different DC, it has been 100% better in terms of uptime, support and reliability.

I would not recommend them.

You guys do know that there are a few employees there that are students, such as Klaude was when I was there (one year ago). I mean having fresh out of school students isn't basically what we call a senior administrator these days but I found him to be a very good asset to their support team. I don't think that their support honestly is given the proper training, I mean the first server I ordered a FreeBSD box and they installed Linux partitions o.O...What's even more is that they argued that the partitions were right when I knew they goofed. Then they tried to charge me for a reinstallation it was pretty sad and hence I moved away from there pretty quickly.

Agreed! The Planet is the best there is IMO. You could also check out http://servermatrix.com <- Satellite site of The Planet