theplanet.com

Great service, we use them for our webhosting!

Just though I'd give a small tip. Check them our for more info.

Do you think it's worth the money you pay? How has customer support been when you needed them? If you tried other datacenters, how do they compare?

Just some questions you should answer to give people looking for a new datacenter a more detailed review.

I'm interested in knowing how ThePlanet/ServerMatrix compares to NAC/15minuteservers in terms of uptime and quality of service (support and transfer speeds). If anybody has used both of these as of lately I'd greatly appreciate their input.

Well, in regards to NAC, We use them, and I can say that they have been doing extremely well throughout the entire past year.

ThePlanet is a great DC. When we used them, we never had any network, or server issues. However, we did have some billing issues they were unwilling to help with (as it worked out in their favor).

Very great place Really good uptime, and much more.

The Planet Inc is stretched over such as long line it is really amazing.
Just starting from 1 Office with a few people now owning, maintaining 3 Data Centers.

On Top of that providing services which customer needs.

Hey Guys,

I am glad that you have all had a great experience with them. I have never used them. However, I do read on many forums that they have issues with their networks and services often. Is this true? Do you see network downtime and server downtime? Is support good?

We have never had any problems with The Planet's network or servers. Their support is great also. There are always there to answer the phone within 2 rings. All in all, The Planet is a great DC.

Well not to be an ass or anything but ThePlanet sucks compared to before. When I first bought a few dedicateds from them they were a pretty small company. Now that they have 128739137213 customers they just treat you as a number now. Their tech support is a hit or miss compared to before, and their sales team isnt as smart as the old days. I miss the good ol 2002 Theplanet.

I don't want to sound like a jerk, but think abouit it. With thousands of customers, it is kind of hard to treat each and every customer with a "personal touch." When you end up with 5,000 customers, you will see what I mean. I'm not saying they are perfect (although I've had no problems), but they do a darn good job in my opinion.

i heard alot of bad news about them , but i glad your one of the top list for them

Not too fond of thePlanet. I used them for a short time when we I was with another company and I had nothing but problems. Their support started out good but slowly started slacking and problems kept rising up. The constant downtime and also the inability to handle our billing issue cause us to move. We are now with a new company and are very happy with our decision.

*Note: I am not in any way bashing thePlanet or their services. I have had bad experiences with them on more than one occasion and it has scared me :-D.

I doubt that ThePlanet as a whole had anything close to "constant downtime", so I would like to know more regarding your experience with them. What was the cause of your server's downtime?

I overdid it with the "constant download" usage, but it seemed like we went down a couple too many times. The original time we used them we had some downtime and took them a while to get back with me through support (this is why I am not happy with their support). Also, when they do respond they are not very helpful with thier answers (mostly generic, not very specific, and forget it if you ask them to do something for you). I believe we had downtime (not caused by us) about 4 or 5 times during our stay with them (4 month period). Even though this may seem like nothing, 3 unexplained downtimes are not a means for keeping my business. Hope this helps you understand this better.

I guess we just had bad luck.

Yes, the added info is quite helpful. 3 downtimes were unexplained if I understand correctly, but I'm curious to know which were the causes for the other 1-2 downtimes you've experienced.