It's difficult to take this thread seriously, clintrichardson. Namecheap is a respected and well established provider for domain registration and is not in the habit of "hijacking" domains. Your statements seem pretty outrageous, and I doubt anyone reading this thread will abstain from doing business with NC as a result.
What phone number are you trying to call?
What email address have you sent your query to?
Is your listed Admin email address working?
Have you had any recent problems with your account?
Has your account been suspended/closed for any reason?
Have your recent transactions gone through without a hitch (chargeback, reversal, fraud alert, etc)?
I have always had very prompt replies when emailing
support@namecheap.com .
Vito