Blazernetwork - My Experince - Part 1

playpiano · Post #1 (**permalink**) 03-07-2006, 07:01 AM

I purchased service 4/05 which was to include domain transfer and 1 yr extention. I purchased an addional yr 11/05. They failed to do a proper domain transfer. Customer service is a joke. They just kept closing trouble tickets and blaming everyone else. I attempted everything to resolve the matter and even filed a complaint with ICANN. To date I have not received a refund for services purchased but not rendered. I went to GoDaddy and they had everything right within hours. Go Daddy rocks. Blazernetwork also make it sound like there are several people working at the company but If you get through the pre-recorded prompts you'll find that its always the same guy who answers the phone IF you get a live person no matter what department you try to reach. In reality this now looks to me supiciously like a one person operation who is applying templates as a reseller who doesn't know what he's doing. I STRONGLY SUGGEST NOT USING BLAZERNETWORK.

Read additional reviews at:
http://www.hostsearch.com/review/bla...ork_review.asp
Pay close attention to the last 6 month of reviews, it's not only me. Now you decide if this guy at Blazernetwork knows what he's doing and whether what happened to me is good customer service. I STRONGLY SUGGEST
AVOIDING ANYTHING TO DO WITH THIS COMPANY. They may have been good in the past but within the last six months service has been non-existant. If you do use them the following is documentation to what you might look forward:

================ PASTE OF TROUBLE TICKETS ================================

Ticket Details Back to Closed Tickets
Followup to Prior Ticket
ID: IVW-93399-149
Status: customer-reply
Priority: unassigned
Opened: Fri Dec 2005 04:53PM
Last Msg: Fri Feb 2006 11:13AM
Due: Fri Feb 2006 11:15PM

Fri Dec 2005 04:52PM by ***@yahoo.com
IP: 70.176.191.152

I have not received a reponse to the prior ticket sent on 12/19/2005 which now
does not show up here. By way of additional information I found the invoice
number for the additional extention of the domain name. It is invoice #***8.
I was advised that I would receive an email from the manager the next day.
As of this date I have heard nothing. Please respond the the priviously submitted
ticket the text of which is resubmitted here below.:
==========================================
Dear Sirs:

On April 2005 I purchased the standard Linux Hosting package for $107.46
which included free setup and hosting of my domain www.***.com for
one year. I was originally charged additional for services that was supposed
to be included in the package. As a result the addition charge was credited
to my account. However, the domain expiration date was never changed or
extended from the February 17, 2006 expiration date, nor was the
technical contact information updated from DNS Network Operations (WEB1000.com)
to blazernetwork (web4.bona.us). Only the name servers were changed.

In November I received an e-mail from the registrant, Melbourneit.com, that
my domain name was not extended the additional year under the package purchased
through blazernetwork and that it was still due to expire February 17, 2006.
At that time rather than run the risk of having the domain expire without
receiving another notice I purchaced through blazernetwork for $7.95 another
year's extention and transfer using my new credit card. At that time, I also
updated my contact information to include my new address and e-mail
information. This charge has already be deducted and posted to my bank
account through Bank of America on November 12, 2005 with the following
information:
CheckCard **20 blazer Network
***-***-**** GA ***********************
You can reach Bank of America Customer Service at 1-800-432-1000

Today I received another e-mail notifying me that my domain was still due to
expire on February 17, 2006 and that no extentions had been made by
blazernetwork no had any of the contact or technical contact information
been updated. Performing a "whois" query at whois.melbourneit.com reveals
that the registry has not been changed from the old registration information.

I would like to have this resolved far in advance to my domain registration
expirary date to reflect the extention purchased under the original package
and the addition extention purchased from blazernetwork in November of 2005.
The registration information should reflect that the domain is not due to
expire until February 17, 2008, the contact information should be updated to
show my new contact information, and the techical information should be
updated to show proper information for blazernetwork.

Your prompt resolution of this matter would be appreciated.

- [customer]
[Domain Name]
http://www.***.com

Thu Dec 2005 01:56PM by ***@yahoo.com
the problem still exists, why was this closed without proper resolution and no response?

Client IP: **.***.***.152

Thu Dec 2005 04:42PM by support@blazernetwork.com
This domain was never fully transfered to us and is still with melbourne it
we can reinitiate the transfer but the domain is currently set to locked.

Sun Jan 2006 05:16PM by ***@yahoo.com
To: blazernetwork.com, Melbourneit.com.au, and Registerfree.com

I have tried to sign into account maintenence using the link provided in the
following email and using the registry key at get the message "***.COM"
does not exist. I need this corrected and the account unlocked immediately
as i have been attempting to get this resolved for several weeks and have
had no reply.

Also blazernetwork.com has been paid twice to renew the domain and this
is still not resolved.
because apparently without my knowleged or approval the account is locked.
I authorize and demand unlocking of my domain so that the transfer can be
properly completed and renewal and updates can be accomplished as I have
already paid for these services.

Thank you.

>From: notices@melbourneit.com.au
>To: ***@hotmail.com
>Subject: Registry Key Request:***.com
>Date: Mon, 2 Jan 2006 08:45:27 +1100 (GMT+11:00)
>
>Dear [customer],
>
>You are receiving this email in response to a request
>to recover your registry key (domain password).
>
>Please keep this email in a safe place as you
>will require this key to make changes to your domain name.
>
>Thank you for contacting RegisterFree.
>
>_________________________________________________ ___________
>* DETAILS FOR YOUR REFERENCE *
>_________________________________________________ ___________
>
>Domain Name: ***.com
>RegistryKey: ********
>Expiry Date: Fri, Feb 17, 2006
>Notice Type: Registry Key Retrieval
>
>_________________________________________________ ___________
>* NEXT STEPS - HOW TO MANAGE & RENEW *
>_________________________________________________ ___________
>To renew your domain name immediately, please visit:
>http://www.registerfree.com/renewals/
>
>To manage or update your domain easily and securely:
>http://www.registerfree.com/maintenance/
>
>For answers to all your domain name questions:
>http://www.registerfree.com/contacts/
>
>_______________________________________________ __
>RegisterFree 'Great Value Domain Names'
>_______________________________________________ __
>RegisterFree.com
>(a wholly owned subsidiary of Melbourne IT Limited)
>
>ABN : 21 073 716 793
>Support : support.registerfree.com
>Website : www.registerfree.com
>_______________________________________________ __
>
>

Client IP: **.***.***.152

Tue Jan 2006 07:04PM by ***@yahoo.com
Melbourne IT has informed me that the domain *** is unlocked.
(See attached file with infor from them). Please reinitiate the
domain transfers and renewals which have already been paid for
and inform me when this is accomplished. If you run into any
additional problems please don't just close this ticket but inform
me of the details so that issues can be properly resolved. thank you

Client IP: **.***.***.152

playpiano · Post #2 (**permalink**) 03-07-2006, 07:10 AM

Tue Jan 2006 07:04PM by ***@yahoo.com
Melbourne IT has informed me that the domain *** is unlocked.
(See attached file with infor from them). Please reinitiate the
domain transfers and renewals which have already been paid for
and inform me when this is accomplished. If you run into any
additional problems please don't just close this ticket but inform
me of the details so that issues can be properly resolved. thank you

Client IP: **.***.***.152
Attachment(s): Melbourne IT-01032006.txt (1.0KB)

Wed Jan 2006 03:25PM by support@blazernetwork.com
We have initiated the transfer you should recieve an email shortly
asking you to approve the transfer please follow the instructions
in that email.

Wed Jan 2006 04:43PM by ***@yahoo.com
I am not getting a email from blazenetwork. What email address is it
being sent to? both ***@hotmail.com and ***@yahoo.com have the spam
filter set to off so messages should be getting through. What email
address are YOU sending from?

Client IP: **.***.***.152

Thu Jan 2006 05:06PM by ***@yahoo.com
even after our telephone conversation of today's date i get no email
from blazenetwork at ***@yahoo.com that shows on the "WHOIS", that
account has spam and bulk mail blockers off show emails should be g
etting through. I have no problem receiving emails in this account from
anyone else. Please manually send the email for transfer confirmation
or transfer manually.

Client IP: **.***.***.152

Fri Jan 2006 01:45AM by support@blazernetwork.com
The transfer emails are not sent by us they are sent by ICANN the
organization in charge of domain registrations and transfers all domain
transfers go through them there is no way to manually send this email.

Fri Jan 2006 10:36AM by ***@yahoo.com
How do WE get ICANN to resolve the problem as I have not received a
verification e-mail and the whois search does show the proper administrative
contact as ***@yahoo.com. Do you have a ICANN resolution contact that
can assist in resolution. It's clear that I authorize the domain transfer
to blazenetwork and have paid for such in the initial package and again in
November for the extention so expiration should show February 17, 2008.
Is there a complaint resolution process that you can initiate?
- [customer]
[Domain Name]
http://www.***.com

Client IP: **.***.***.152

Fri Jan 2006 11:39AM by ***@yahoo.com
Please See prior comment of today's date and also give me the name, address,
telephone number, technical contact, and web address of the Registrar
responsible for blazer Network that should appear on "Whois" in place of
Melbourne IT (ie. the registar that the domain should be transfered to).
I will submit a formal Data Problem Report Complaint to ICANN at the following
web address when that information is received:
http://wdprs.internic.net/
Please continue your efforts through your contacts with ICANN to resolve
this problem and advise me of your efforts and all responses.
- [customer]

Client IP: **.***.***.152

Fri Jan 2006 04:17PM by ***@yahoo.com
I have not received the information that we discussed yesterday morning
regarding ICANN, blazernetwork domain registrar, and password reset for
"domain" log in (not "host" log in). Please send to ***@yahoo.com. Thanks

Client IP: **.***.***.152

Fri Jan 2006 10:31AM by ***@yahoo.com
why do you keep closing the tickets without doing what you said you were
going to do. Please send me the information in my last 2 posts and reset
the domain password as requested and email to ***@yahoo.com. I This is
not resolved by 12:00 pm PST today 1/20/2006 I will have no choice but to
file an attorney general's complaint with the states of California, A***
and M*** prior to seeking redress in the courts. I have been more than
patient but time is of the essence and this can't wait any longer.

Client IP: **.***.***.152

Fri Jan 2006 03:41PM by ***@yahoo.com
Attached is a file that indicates that the process of domain transfer can
be done manually all that is needed is for you to send the request by email
to Melbourne IT as I have already sent an email authorizing Transfer.
The file (TransferInsider.pdf) spells out the transfer procedure in detail.
I have a meeting with my lawyer on Tuesday. If this is not resolved by that
time we will take the appropriate action againt ALL appropriate parties.

Client IP: **.***.***.152
Attachment(s): TransferInsider.pdf (423.0KB)

Fri Jan 2006 04:42PM by ***@yahoo.com
Pursuant to our telephone conversation the contact e-mail address for everything
on ***.com has been changed and is now populated through whois to reflect
support@blazernetwork.com so that you can initiate AND approve the domain
transfer to your domain registrar Enom. Copy of Whois pasted below:
whois lookup at whois.melbourneit.com...
Domain Name.......... ***.com
Creation Date........ 2000-02-17
Registration Date.... 2000-02-17
Expiry Date.......... 2006-02-17
Organisation Name.... [customer]
Organisation Address. [address]
Organisation Address.
Organisation Address. [city]
Organisation Address. [zipcode]
Organisation Address. [State]
Organisation Address. UNITED STATES

Admin Name........... [customer]
Admin Address........ [address]
Admin Address........
Admin Address........ [city]
Admin Address........ [zipcode]
Admin Address........ [State]
Admin Address........ UNITED STATES
Admin Email.......... support@blazernetwork.com
Admin Phone.......... +1.[Customer Phone]
Admin Fax............

Tech Name............ [customer]
Tech Address......... [address]
Tech Address.........
Tech Address......... [city]
Tech Address......... [zipcode]
Tech Address......... [State]
Tech Address......... UNITED STATES
Tech Email........... support@blazernetwork.com
Tech Phone........... +1.[Customer Phone]
Tech Fax.............
Name Server.......... NS5.bona.us
Name Server.......... NS4.bona.us
Name Server.......... NS3.bona.us
whois lookup at whois.crsnic.net...
Whois Server Version 1.3

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

Domain Name: ***.COM
Registrar: MELBOURNE IT, LTD. D/B/A INTERNET NAMES WORLDWIDE
Whois Server: whois.melbourneit.com
Referral URL: http://www.melbourneit.com
Name Server: NS5.BONA.US
Name Server: NS3.BONA.US
Name Server: NS4.BONA.US
Status: ACTIVE
Updated Date: 10-apr-2005
Creation Date: 17-feb-2000
Expiration Date: 17-feb-2006

>>> Last update of whois database: Fri, 20 Jan 2006 02:39:42 EST <<<

Please advise of when you reinitiate the transfer, any problems you
encounter, and the results by sending me an email at EACH stage
to ***@yahoo.com so that progress can be acurrately tracked.

Client IP: **.***.***.152

Sat Jan 2006 12:16PM by support@blazernetwork.com
We have filed the new transfer request now.

Mon Jan 2006 11:48AM by ***@yahoo.com
Have you received ansd sent back the confirmation email?

Client IP: **.***.***.152

Wed Jan 2006 01:01PM by ***@yahoo.com
Have you received ansd sent back the confirmation email?

Client IP: **.***.***.152

Wed Jan 2006 01:09PM by ***@yahoo.com
Have you received and sent back the confirmation email?

--------------------------------------------------
Sat Jan 2006 12:16PM by support@blazernetwork.com
We have filed the new transfer request now.

Tue Jan 2006 01:35PM by support@blazernetwork.com
The domain has still not been released by your existing company.

Tue Jan 2006 03:44PM by ***@yahoo.com
Re: domain.com ********

Why has this domain not been released to the new registrar?

[customer]
***@yahoo.com
***@hotmail.com

Note: forwarded message attached.

---------------------------------
Bring words and photos together (easily) with
PhotoMail - it's free and works with your Yahoo! Mail.X-Apparently-To: ***@yahoo.com via ***.***.**.127; Tue, 31 Jan 2006 10:35:59 -0800
X-Originating-IP: [***.***.***.17]
Authentication-Results: mta135.mail.mud.yahoo.com
from=blazernetwork.com; domainkeys=neutral (no sig)
Received: from ***.***.***.17 (HELO mail.bona.us) (***.***.***.17)
by mta135.mail.mud.yahoo.com with SMTP; Tue, 31 Jan 2006 10:35:59 -0800
Received: (qmail 26518 invoked by uid 399); 31 Jan 2006 18:42:15 -0000
Received: from bona.us (HELO support.blazernetwork.com) (216.235.153.254)
by mail1.bona.us with SMTP; 31 Jan 2006 18:42:15 -0000
MIME-Version: 1.0
Date: Tue, 31 Jan 2006 13:35:06 -0500
From: "blazer Network Support" <support@blazernetwork.com>
Subject: [ #IVW-93399-149]: Followup to Prior Ticket
Reply-To: "blazer Network Support" <support@blazernetwork.com>
X-Mailer: Cerberus Helpdesk v. 2.6.1 Release (http://www.cerberusweb.com)
In-Reply-To: <000001c621da$789e5f70$0200a8c0@PHOENIX>
References: <000001c621da$789e5f70$0200a8c0@PHOENIX>
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: 8bit
To: ***@yahoo.com

The domain has still not been released by your existing company.
Attachment(s): html_mime_part.html (<1KB)

Thu Feb 2006 04:55AM by ***@yahoo.com
Re: ***.com ID# ******

playpiano · Post #3 (**permalink**) 03-07-2006, 07:18 AM

The domain has still not been released by your existing company.
Attachment(s): html_mime_part.html (<1KB)

Thu Feb 2006 04:55AM by ***@yahoo.com
Re: ***.com ID# ********

blazernetworks indicated that they initiated the transfer with melbourneit
which is listed on whois and has not received a response. by this email i
am also requesting that they channel the request through registerfree who
apparantly handles requests for melbourneit.

Note: forwarded message attached.

__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.comX-Apparently-To: ***@yahoo.com via ***.***.**.122; Wed, 01 Feb 2006 19:08:29 -0800
X-Originating-IP: [***.**.***.194]
Authentication-Results: mta146.mail.mud.yahoo.com
from=registerfree.com; domainkeys=neutral (no sig)
Received: from ***.**.***.194 (EHLO melbourneit.com.au) (***.**.***.194)
by mta146.mail.mud.yahoo.com with SMTP; Wed, 01 Feb 2006 19:08:28 -0800
Received: from balius.mit (localhost.mit [127.0.0.1])
by melbourneit.com.au (8.11.6/8.11.6) with ESMTP id k1237wR25329
for <***@yahoo.com>; Thu, 2 Feb 2006 14:07:58 +1100
Received: from mail pickup service by balius.mit with Microsoft SMTPSVC;
Thu, 2 Feb 2006 14:07:58 +1100
Thread-Topic: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-761C8FC81F96}:MRC
thread-index: AcYnpd6LnwHz9FIHQyi+aydvlPbrXA==
From: <support@registerfree.com>
To: <***@yahoo.com>
Cc:
Subject: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-761C8FC81F96}:MRC
Date: Thu, 2 Feb 2006 14:07:58 +1100
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0695_01C62802.11FBFB50"
X-Mailer: MSCRM Version 1.0
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
X-OriginalArrivalTime: 02 Feb 2006 03:07:58.0544 (UTC) FILETIME=[DEAA7D00:01C627A5]
Content-Length: 918

This is a multi-part message in MIME format.

------=_NextPart_000_0695_01C62802.11FBFB50
Content-Type: text/plain;
charset="utf-8"
Content-Transfer-Encoding: 7bit

Dear [customer],

Thank you for your email,

The gaining registrar would need to initiate the transfer to them.

To date RegisterFREE has not recieved a request to transfer the licence.

If you wish to transfer your licence, please contact your gaining
registrar to initiate the request.

Kind Regards,

The RegisterFREE Team
www.registerfree.com

------------------- Original Message -------------------
Sent: 01-02-2006
Subject: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket

Re: domain.com ********

Why has this domain not been released to the new registrar?

[customer]
***@yahoo.com
***@hotmail.com

Note: forwarded message attached.

________________________________

Bring words and photos together (easily) with
PhotoMail
<http://us.rd.yahoo.com/mail_us/tagli...tomail.mail.ya
hoo.com> - it's free and works with your Yahoo! Mail.

------=_NextPart_000_0695_01C62802.11FBFB50
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: 7bit

Dear Mel, 
Thank you for your email, 
The gaining registrar would need to initiate the transfer to them.
To date RegisterFREE has not recieved a request to transfer the licence.
If you wish to transfer your licence, please contact your gaining registrar to initiate the request.
Kind Regards, 
The RegisterFREE Team <A href="http://www.registerfree.com">www.registerfree.com</A>
 ------------------- Original Message ------------------- Sent: 01-02-2006 Subject: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket 
<DIV id=RTEContent>Re: domain.com ******** Why has this domain not been released to the new registrar? [customer] ***@yahoo.com ***@hotmail.com Note : forwarded message attached.</DIV>

<HR SIZE=1>
Bring words and photos together (easily) with <A href="http://us.rd.yahoo.com/mail_us/taglines/PMHM3/*http://photomail.mail.yahoo.com">PhotoMail </A>- it's free and works with your Yahoo! Mail.
------=_NextPart_000_0695_01C62802.11FBFB50--
Attachment(s): html_mime_part.html (<1KB)

Thu Feb 2006 07:45PM by ***@yahoo.com
Message-ID: <20060202095541.26443.qmail@web37214.mail.mud.yaho o.com>
Received: from [70.176.191.152] by web37214.mail.mud.yahoo.com via HTTP; Thu, 02 Feb 2006 01:55:41 PST
Date: Thu, 2 Feb 2006 01:55:41 -0800 (PST)
From: [Me] <***@yahoo.com>
Reply-To: ***@yahoo.com
Subject: Fwd: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-761C8FC81F96}:MRC
To: support@blazernetwork.com, support@melbourneit.com,
support@registerfree.com, ***@hotmail.com, ***@hotmail.com
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="0-89840035-1138874141=:26436"
Content-Transfer-Encoding: 8bit
Return-Path: ***@yahoo.com
X-OriginalArrivalTime: 02 Feb 2006 09:55:42.0583 (UTC) FILETIME=[D45E9870:01C627DE]

Re: ***.com ID# ********

blazernetworks indicated that they initiated the transfer with melbourneit which is
listed on whois and has not received a response. by this email i am also requesting
that they channel the request through registerfree who apparantly handles requests
for melbourneit.

Client IP: **.***.***.152

Thu Feb 2006 09:17PM by support@blazernetwork.com
We are still unable to receive any kind of reply for the domain...

playpiano · Post #4 (**permalink**) 03-07-2006, 07:23 AM

Re: ***.com ID# ********

blazernetworks indicated that they initiated the transfer with melbourneit which is listed on whois and has not received a response. by this email i am also requesting that they channel the request through registerfree who apparantly handles requests for melbourneit.

Client IP: **.***.***.152

Thu Feb 2006 09:17PM by support@blazernetwork.com
We are still unable to receive any kind of reply for the domain...

Fri Feb 2006 11:13AM by ***@yahoo.com
Re: Domain ***.com, Domain code: ********

The old registrar says request for transfer has never been initiated.
When looking up to see tranfers in progress it lists none.
Below is a copy of the email I received from Melbourneit.com.au.
Please reinitaite the transfer and send documentation to me, my lawyer,
mebourneit, registar free by email immediately at the following addresses:
[customer], ***@yahoo.com and ***@hotmail.com
Legal, ***@hotmail.com
Melbourneit, customersolutions@melbourneit.com.au, support@melbourneit.com
Registerfree, support@registerfree.com.

=========================================
X-YPOPs-Folder: Inbox
X-RocketYMUMID: AHtVv9EAAVKuQ+NIQwfJvxz+XbE
X-Apparently-To: ***@yahoo.com via ***.***.**.123; Fri, 03 Feb 2006 04:10:43 -0800
X-Originating-IP: [***.**.***.194]
Return-Path: <customersolutions@melbourneit.com.au>
Authentication-Results: mta373.mail.mud.yahoo.com
from=melbourneit.com.au; domainkeys=neutral (no sig)
Received: from ***.**.***.194 (EHLO melbourneit.com.au) (***.**.***.194)
by mta373.mail.mud.yahoo.com with SMTP; Fri, 03 Feb 2006 04:10:43 -0800
Received: from balius.mit (localhost.mit [127.0.0.1])
by melbourneit.com.au (8.11.6/8.11.6) with ESMTP id k13CAb605071
for <***@yahoo.com>; Fri, 3 Feb 2006 23:10:37 +1100
Received: from mail pickup service by balius.mit with Microsoft SMTPSVC;
Fri, 3 Feb 2006 23:10:36 +1100
Thread-Topic: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{DBAEDC6F-EB29-417F-A5FD-C6708919B69F}:MRC
thread-index: AcYoutczXwkhlkFsSUKaj/l7NFr0hg==
From: <customersolutions@melbourneit.com.au>
To: <***@yahoo.com>
Cc:
Subject: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{DBAEDC6F-EB29-417F-A5FD-C6708919B69F}:MRC
Date: Fri, 3 Feb 2006 23:10:36 +1100
Message-ID: <00ba01c628ba$d7365c90$2350a8c0@mit>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_00BB_01C62917.0AA6D490"
X-Mailer: MSCRM Version 1.0
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
X-OriginalArrivalTime: 03 Feb 2006 12:10:36.0836 (UTC) FILETIME=[D7555640:01C628BA]
Content-Length: 2332

Dear [Customer]
Thank you for contacting Melbourne IT.

To initiate a Transfer of Registrar away from Melbourne IT, you must contact the
gaining registrar and have them initiate this transfer.

Please consult the gaining registrar for details of time frames, conditions etc.

You must provide them with the auth Info (domain password or EPP code). Instructions
on how to recover a copy of your Domain Password/EPP code have been added to the end of this e-mail.

PLEASE NOTE - this is only the case for .au/.biz/.info/.us and .org names.

Basic conditions are that a domain transfer can be rejected for the Domain if:

The current listed admin e-mail address listed is current.

The domain is less than 60 days old

The domain has expired and the current registrar has locked the domain

The domain has been locked for security reasons

A pending Bankruptcy of the SLD holder;

Dispute over the identity of the SLD holder; or

Situations described in the Domain Name Dispute Resolution Policy as set by
ICANN; or Any other valid reason

To recover your Authorisation Code (also known as the Domain Password, Auth
Info and EPP Code), please reply to this e-mail with your registry key so
that we supply it to you.

To retrieve the registry key for the domain name go to:
http://www.melbourneit.com.au/mainte...recoverkey.php and enter your
domain name.

The registry key will be sent to the e-mail address of the Administration
Contact listed in our WHOIS database at http://whois.MelbourneIT.com.au

If the Administration Contact e-mail address listed is no longer valid,
you may request for the registry key to be sent to an e-mail address.
To do this you will need to download and complete the form contained at
the following URL:

http://www.melbourneit.com.au/docume...regkeyrecovery

Kind Regards,

Customer Direct
Melbourne IT Ltd - 'Trusted for Online Success'
www.melbourneit.com.au

------------------- Original Message -------------------
Sent: 31-01-2006
Subject: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket

Re: domain.com ********

Why has this domain not been released to the new registrar?

[customer]
***@yahoo.com
***@hotmail.com
================================================== =================

Client IP: **.***.***.152
================================================== =================
Fri Feb 2006 06:11PM by support@blazernetwork.com
there is nothing further we can do to transfer your domain... You need to
work with your existing registrar to resolve this issue.
We will credit your account the 7.95 that the transfer costs.

Mon Feb 2006 06:46AM by ***@yahoo.com
February 6, 2006
To: blazernetwork, RegisterFree, MelbourneIT, Legal, [customer]

I have paid twice for domain transfer, once in the intital package,
and again in November. so a refund of $7.95 is not acceptable. In addition,
Melbourneit and Register Free indicates that domain transfer has never been
intiated by you. Do you have written documentation that you intiated the
tranfer? If so please send to me in an email. Below is the responce received
from Register Free.
================================================
Return-Path: <registerfree@melbourneit.com.au>
Authentication-Results: mta246.mail.re2.yahoo.com
from=registerfree.com; domainkeys=neutral (no sig)
Received: from ***.**.***.194 (EHLO melbourneit.com.au) (***.**.***.194)
by mta246.mail.re2.yahoo.com with SMTP; Mon, 06 Feb 2006 01:23:21 -0800
Received: from balius.mit (localhost.mit [127.0.0.1])
by melbourneit.com.au (8.11.6/8.11.6) with ESMTP id k169NJt09150
for <***@yahoo.com>; Mon, 6 Feb 2006 20:23:19 +1100
Received: from mail pickup service by balius.mit with Microsoft SMTPSVC;
Mon, 6 Feb 2006 20:23:18 +1100
Thread-Topic: Fwd: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-76 CRM:{3333F26D-D299-4FAC-823D-F63E1B1CE480}:MRC
thread-index: AcYq/vchE4A8zbMOQQyYsU7oHRAo1A==
From: <support@registerfree.com>
To: <***@yahoo.com>
Cc:
Subject: RE: Fwd: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-76 CRM:{3333F26D-D299-4FAC-823D-F63E1B1CE480}:MRC
Date: Mon, 6 Feb 2006 20:23:18 +1100
Message-ID: <002201c62afe$f7238dc0$2350a8c0@mit>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0023_01C62B5B.2A9405C0"
X-Mailer: MSCRM Version 1.0
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.1830
X-OriginalArrivalTime: 06 Feb 2006 09:23:18.0503 (UTC) FILETIME=[F7428770:01C62AFE]
Content-Length: 1060

Dear [Customer],

Thank you for your email,

We can confirm that the domain name has not been flagged for transfer directly
at the registry. Melbourne IT has also not issued out the transfer notifications
to the listed registrant/admin contact on the record, as transfer request has not
been initiated on this name.

The gaining registrar will need to initiate a transfer request for
Melbourne IT/RegisterFREE to respond.

Do not hesitate to contact RegisterFREE should you require further information.

Kind Regards,

The RegisterFREE Team
www.registerfree.com

------------------- Original Message -------------------
Sent: 02-02-2006
Subject: Fwd: RE: Fwd: [ #IVW-93399-149]: Followup to Prior Ticket CRM:{3FD08E15-CA90-43E4-8EA6-76

Re: ***.com ID# ********

blazernetworks indicated that they initiated the transfer with melbourneit which
is listed on whois and has not received a response. by this email i am also
requesting that they channel the request through registerfree who apparantly
handles requests for melbourneit.

Note: forwarded message attached.
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Client IP: **.***.***.152

Fri Feb 2006 09:59AM by melinphoenix@yahoo.com
To: Blazernetwork
CC: Legal
From: melinphoenix@yahoo.com

It is now obvious that the problem with the domain transfer is on your end.
We have purchased domain transfer from GoDaddy.com and it went through
with no problem. It's very poor customer service for you to keep blaming everyone
else and closing the trouble ticket without taking appropriate action, especially
since you collected money twice for services not received.

As of this date I have not received a refund for the initial domain tranfer that
was to be included in my April 2005 purchase nor the separate purchase in
November 2005. If these are not IMMEDIATELY credited to the account used in the
November purchase of 2005 we will have no choice but to file suit.

Client IP: **.***.***.152

WhereTolook · Post #5 (**permalink**) 03-08-2006, 03:10 PM

oh, a cut-and-paste flame from a 4 in 1 post wonder... wow

I have to admit... once I saw how much bloat was in this message.. and that this was the ONLY post by this new member... I decided to not read it until blue came in and asked those hard-hitting, unanswerable, "explain this or walk away a fraud" posts.

oh, and i drooled when i fell asleep during this message. now all my co-workers are pointing at me and laughing.

oh.. and if anyone wants to break all that down into a 2-3 sentence synopsis, I would really like to know what happened. thanks...

playpiano · Post #6 (**permalink**) 06-09-2006, 04:51 PM

I've been vindicated (OUT OF BUSINESS):
Had the same problems listed in the following link: http://www.webhostingstuff.com/revie...erNetwork.html . Read the past six months and RUN the other direction at all costs. Summary of my problems with them. Live Chat doesn't work, they fail to respond to trouble tickets, they won't respond to e-mails, and if you try to call you will get a canned recording stating that all representatives are busy. If you leave a message you won't get a response. They don't know how to do a domain transfer. They blame problems on other people. They can't follow insturction when you even provide the detailed step by step procedures outlined by ICANN. Many customers have filed complaints. Looks like they have gone out of business and taken people's money. I suggest filing a Consumer complaint with your states Attorney General and also the state of Georgia, their main headquarters. Put a stop on any credit card and banking transactions involving Blazernetwork related to recurring fees and charges so that you don't get burned later. Contact Enom, Inc. Technical support at 425.274.4500 the Official Registrar. If all else fails, call an attorney!