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Hosting Discussion > HostingDiscussion Marketplace > Employment Opportunities > [For Hire] Experienced cPanel Level 2 Support Technician
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  Post #1 (permalink)   01-28-2007, 07:35 PM
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Join Date: Apr 2006
Location: Oneida, NY
Posts: 59
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Greetings,

I have over 3 years' experience in the cPanel/WHM web hosting industry. From December 2003 thru December 2006, I was the owner of a web hosting company that later expanded to offer dedicated servers as well. I recently sold my business and am no longer involved with my own web hosting company. As such, I wish to share my expertise with other web hosts that need a qualified representative.

I currently accept Visa, MasterCard, and PayPal.

Top Reasons To Choose Me
* Located In The United States (New York)
* Legal, Registered, and Tax Paying Sole Proprietor
* English Is My First Language
* Over 3 Years Experience In Web Hosting
* Perfect Timing For Those Who Have Other Jobs Or School
* Polite, Professional, and Courteous To All Customers
* Experience Of A Web Host Owner -- Not Just A Support Tech
* Personal AIM and MSN Instant Messenger Provided To Customers
* Office Phone Number Provided To Customers

What's Included?
* Availability Monday-Friday, 9 AM - 3 PM excluding national holidays.
* Inexpensive $1 per ticket rate with low minimum purchases.
* Guaranteed ticket responses within 1 hour during my shift.

Supported Software
Billing Systems
- ClientExec
- ModernBill v4
- WHM AutoPilot v2/v3

Support Systems
- Kayako v2/v3
- Cerberus v2/v3
- SitePanel3
- osTicket

Control Panels
- cPanel/WHM ONLY

Level 2 Support Services
With this service, I will:
* Diagnose and resolve Level 1 and 2 support issues requiring upto WHM access.
* Escalate any Level 3 tickets requiring SSH access to the server administrators.
* Escalate any sales or billing related questions to the appropriate department.

25 Tickets Per Month - $25.00 Per Month [order]
50 Tickets Per Month - $50.00 Per Month [order]
75 Tickets Per Month - $75.00 Per Month [order]
100 Tickets Per Month - $100.00 Per Month [order]
Over 100 Tickets Per Month [contact me]

Contact Information
Please email any questions to nhudson[at]tfmembers.com or simply reply to this post.
 
 
 
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