ManageMyServices is currently recruiting in all areas of our business and are looking for reliable, talented individuals who have extensive industry experience to work alongside our management.

To apply for any one of the below positions please submit a resume to nick@managemyservices.com – State what position you are interested in and we will send you more information on that particular area.

We expect the following information on any resumes submitted

• Full Contact Information (that can easily be confirmed)
• Personal Details (including age please)
• Brief Personal Statement About Yourself
• Education Information
• Previous Employment (time spent there, position, etc.)
• References

None of these positions are salary based, they are all paid on a per-task or per-issue basis depending on the position. Full details are available by e-mail but we do pay an extremely generous amount per issue or task, for this we do expect a high quality of work though!

Sales Support Representatives (Issue Based)(Task based)

• Handle all incoming sales communications
• Have extensive product knowledge on all company products
• Be able to find the perfect solution for a customer & tailor a product to their needs
• Promote specific more products within sales communication
• Produce link-sales if possible
• Understand differences in PLESK & cPanel and help customers make wise decisions
• Work with suppliers if a tailored solution is required or if specific information is needed
• Fraud Check New Orders
• Process New Orders
• Make hardware orders with suppliers as required
• Provide information on available upgrades & understand limitations of each system type.

Billing Processors (Task Based)

• Handle daily payment processing receipts
• Enter manual payments into system
• Enter any company supplier payments into system
• Handle customer billing support issues
• Bill customers for any required excess charges
• Handle changes in customer billing information
• Handle upgrades & downgrades

Industry Researchers (Marketing Dept) (Task Based)

• Help build a list of all available industry press release contacts
• Help build a list of all industry forums
• Help build a list of all industry directories & add our companies to them

Marketing Representatives (Task Based)

• Manage company PR (write & submit company press releases)
• Manage promotional offers and marketing
• Manage ad sponsorships & work on assuming highest conversion rates
• Customer Relations Management as required
• Industry Knowledge & effective Internet Research Ability A Must
• Excellent Written Communication Skills

Customer Care Specialists (Issue Based)

• Analyse all customer communication to ensure no misunderstandings
• Ensure all issues are handled by correct department
• Ensure response times are as fast as possible
• Have knowledge in all company areas including billing, sales, support, abuse
• Work with all staff to ensure 100% customer satisfaction
• Expedite issues to management as required if they cannot be handled
• Audit routine procedures e.g. cancellations, IP Requests etc.

Basic Web Hosting Support Technician (Issue Based) (Minimal Issues)

• Handle DirectAdmin related support requests
• Have a good understanding of DirectAdmin systems
• Understand Nameserver setup & configuration