I dont mind people who are not working for one hosting company but I dont want people who already have a hosting company. I dont want to outsource support since I want to keep it as my last option. I want my current in house technicians to manage my servers and do routine checkups on them...due to this their support time sometimes is slower than the usual under the 15 mins rule hence I want to get additional techs who will focus on tickets only. Lets see how this goes
