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Hosting Discussion > HostingDiscussion Marketplace > Employment Opportunities > ★★★ Team Of System Admins for Hire ★★★
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  Post #1 (permalink)   02-05-2012, 01:42 PM
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Join Date: Apr 2010
Location: Cochin, India
Posts: 22
Send a message via AIM to ideamine

Status: ideamine is offline
Hey, Tired of having to "manage" your support team, babysitting support staff and simply need to get back to your core business- selling your stuff? Tired of your current Outsourced Support provider? Losing your clients due to frequent Server down time? Itís time to sleep well & spend a great holiday with your family

Who we are and what we do?

Ideamine Technologies (http://www.ideaminetech.com ) offer a complete range of options for Webhosting companies and Data centers who wish to outsource their 24/7 Technical support. We combine a very competitive pricing structure with a very professional service, which means that for many companies you can cut your present technical support costs by significant margins, and get an enhanced service into the bargain.

24/7 Outsourced Support Plans

http://ideaminetech.com/outsourced-support.html

1, 24/7 Shared Support Team

A team of Admins available 24/7. They will work on minimum 2 and maximum of 5 clients at a time.

Plan 1

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 150 Tickets+ Livechats per month
Guaranteed 1 hour response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

249$/month

Plan 2

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 300 Tickets+ Livechats per month
20 hours free Admin hours per month
Guaranteed 1 hour response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

499$/month

Plan 3

24x7x365 Support Coverage
24/7 Server Monitoring
Unlimited Servers & Clients
Unlimited Tickets+ Livechat
Unlimited Admin hours per month
Guaranteed 1 hour response time
Guaranteed 6 hour resolution time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

999$/month

2, 24/7 Semi-Dedicated Team

Semi-Dedicated plan is an excellent choice for hosts who are outgrowing shared support, but who are not quite ready for a fully dedicated team. You will get to work with the same team of techs every day, you will get guaranteed response times, and even level 3 support! All of the benefits of a dedicated team, but at a fraction of the cost. Semi-Dedicated team will work for two clients at a time.

24x7x365 Support Coverage
Unlimited Servers & Clients
24/7 Server Monitoring
Unlimited Tickets
Unlimited Livechat
Unlimited Admin hours per month
Guaranteed 30 min response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

Price: 1499$/month

3, Weekend Support Plans

This plan suits perfectly for those who love to enjoy their weekend. Ideamine will take care of your customer requests so you can have your weekend free. We will safely answer your customers with extreme care.Our Admins can work on all Saturdays and Sundays as a dedicated staff for 8 hours to 24 hours per day. Time slot can be as per the shift requirement.

299$/month

4, 24/7 Dedicated Admin Team

A team of four Admins working round the clock only for your company.

24x7x365 Support Coverage
Unlimited Servers & Clients
24/7 Server Monitoring
Unlimited Tickets
Unlimited Livechats
Unlimited Admin hours per month
Guaranteed 30 min response time
Security auditing and PCI Scan
Performance tuning
No "canned" responses
Covers L1, L2 and L3 issues

2999$/month

Our Monthly Server Management plans

http://ideaminetech.com/server-management.html

What our clients say about us?

http://ideaminetech.com/testimonials.php
https://www.elance.com/s/edit/server...b-history/?t=1
http://www.hostingdiscussion.com/emp...emt-plans.html
http://www.webhostingtalk.com/showthread.php?t=1111474
http://www.webhostingtalk.com/showthread.php?t=986239
http://www.webhostingtalk.com/showthread.php?t=965077
http://www.webhostingtalk.com/showthread.php?t=965466
http://www.webhostingtalk.com/showthread.php?t=968533
http://www.webhostingtalk.com/showthread.php?t=957223
http://www.webhostingtalk.com/showthread.php?t=938673

If you are interested, feel free to ping directly

Email: sales at ideaminetech.com

AIM: servernix
Skype: servernix
MSN: ideamine @ live.in

or register here

http://www.ideaminetech.com/clients/register.php
 
 
 
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