I agree with veeblox, DirectAdmin is easier to use for newbie customers and users of cPanel can also use it!

Backups for Resellers are easier in DirectAdmin

Cpanel has some great features, but it also uses resources of the server. If you are in a shared environment and the skill level of the user is beginner to even novice level it is a perfect place to start. If you are a more savvy linux administrator then control panels are out for the most part on a dedicated level. If you are talking VPS or Hyper-V Then you can use one of a variety of panels.

Again it all depends on the users level of experience, the needs of the user etc... We have been using cPanel for years and love some things about it and not so much on others.

I guess it all depends. Mostly, when providing hosting to a general crowd, cpanel is preferred as it's noob friendly and most recognized. Other times, if I am providing hosting to a more knowledgeable crowd, like a group of developer friends, I install VirtualMin for more control.

Cpanel is one of the most popular control panels in the world. But not everybody can afford it or simply need it.
Always better to have a few control panels, so customer can choose among of them.

We started using HSphere many years ago. It was a wonderful software and we loved it..... until Parallels purchased the company

That was the end for Hsphere Prices for everything were raised, software was not developed anymore, and support was abandoned.

You had to pay $50 just to open a ticket with them, and then, even with the payed ticket, we never got any support. We lost the $50.

Parallells DOES NOT have any support. Period. I'm sad to say this.

As far as cPanel, we never liked to pay monthly for our software, we rather have a Life-Time license, even if it is initially expensive. So cPanel was always out of the question for us.

We are using Interworx now, and loving it.

HSphere? We still have a cluster running, but we do not knock on Parallels' door anymore for anything.

Regards,

Well .. I am not saying that the Cpanel is not the best thing , howerver its the choice of the hosting organization as what type of hosting they are looking to provide . Each control panel has got some thing unique so its better not compare the Control panels on Organization levels

I am use lots of Control Panels but why you pay money If you can get this type of control panels at free of cost.

I have also some VPS where I host my personal site but I never use cPanel on my non-commercial sites

I agree, i think cPanel is excellent and i offer it to all my customers.

User friendly, powerful and easy to use

I suppose some people don't use it because they would rather not pay for a control panel but instead use something free....

cp costs money, not good for budget users.

Every one has his/her own like dislike and there are many options available, so companies offer according to their priotities, just like some are concerned about budget, so they go with a cheaper panel.

Most of the companies are providing the cPanel now a days.
cPanel is not affordable to some companies so they are not able to provide the service.
And yes, cPanel is perfect to use.

Agreed however variety is the spice of life and it can also be very profitable to cater to niche markets.