I have a small issue, well potentially quite a large one.
Because I'm feeling calm, despite the pressure, I will explain in detail exactly what's going on.
Right, a few days ago I bought a VPS with a 200gb hard drive, 2tb monthly bandwidth, and a 2.4GHz Intel Xeon dual core CPU, with no CPU limits and full root access. Also included was a free cPanel license and free Zamfoo. I bought the VPS from Serverbing for $55/month.
Now, the cPanel license appears to be active. I can still log into cPanel/WHM and use it without seeing any error messages.
So I was quite surprised today when I tried to order an RvSiteBuilder PRO VPS license and it told me that my server IP did NOT have an active cPanel license. A little shocked at this, I used the cPanel license verification tool and found this:
"expired/deactivated by email@example.com
on 2011-06-02 21:50:55."
Now, I'm not the one responsible for paying for the license. It was included free in my VPS package so I'm presuming it's Serverbing's responsibility. I tried to contact them over live chat but they were not online. So I tried to submit a support ticket but couldn't get through to their system, and I don't know why.
I don't wish to accuse Serverbing of anything, just in case it's not their problem. I am a little skeptical though, why is my license not active?! If I am running an illegal server then I will be very very angry. I am not going to get sued for another company's responsibility. So please help me out here guys, what do you think the problem is?
You can use the cPanel license verification tool: http://www.cpanel.net/apps/verify/
and enter my server IP address: 22.214.171.124
to see full details of what's going on. It all started when I got this error message when trying to buy an RvSiteBuilder PRO license:
"Sorry, 126.96.36.199 is not an active cPanel server. You can verify cPanel license here."