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  Post #1 (permalink)   06-14-2012, 03:01 PM
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How long does it typically take you to get support from CPanel?
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  Post #2 (permalink)   06-16-2012, 03:47 PM
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Hello,

Depends on the urgency, usually they respond within 24-48 hours. They also have LiveChat.

Thanks.
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  Post #3 (permalink)   06-19-2012, 08:04 AM
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I would say 24 hours, never used it myself.
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  Post #4 (permalink)   06-19-2012, 08:18 AM
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Yea we have really never had an issue with them not responding before. What type of ticket did you put in with them and what time of day (or night) did you do it?
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  Post #5 (permalink)   06-19-2012, 08:28 AM
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depends if you use their complimentary support option or their $30 priority support.

but as others say its usually within 24 hours, but i never worry about the lenth of time it take cpanel to reply as i know the issue will get sorted.
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  Post #6 (permalink)   06-19-2012, 11:43 AM
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It took about 24hrs to get first response but once we got a Level 2 Tech things went way faster.
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  Post #7 (permalink)   06-19-2012, 01:06 PM
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i needed their help today

submitted a ticket at June 19th, 2012 at 07:39 AM and got a reply June 19th, 2012 at 09:44 AM any replies after this has been instant.

and it looks like the issue is actually a gmail issue
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  Post #8 (permalink)   06-19-2012, 01:42 PM
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Usually cPanel to respond to any open ticket within 10minutes maximum they do have the best support all over and the most knowledge team don't worry about any problem you are facing it will be solved within minutes but always remember to keep your Support Access Number with you.

To find your cPanel Support Access Number:
Login to WHM then click on Support Center and scroll down to the end of the page there it is
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  Post #9 (permalink)   06-19-2012, 02:06 PM
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Quote:
Originally Posted by webservsol View Post

To find your cPanel Support Access Number:
Login to WHM then click on Support Center and scroll down to the end of the page there it is
yes this shows the support access number, but if you actually click on contact cpanel this will take you to the cpanel support page and once you sign up with the or login then the support number will automatically be added to the support ticket.
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  Post #10 (permalink)   06-19-2012, 06:54 PM
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They take a maximum of 24 hrs of time to reply
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  Post #11 (permalink)   06-19-2012, 11:55 PM
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cPanel has a good support team, they reply within 24 - 36 Hrs.
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  Post #12 (permalink)   09-30-2012, 10:12 PM
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I usually get support from cPanel within 6-12 hours, typically. It depends on the nature of the request I believe. They quickly scan them and they take the most urgent issues first and then work on others within the following next 12-24 hours. I have waited as long as 24 hours for a response before, but in most occasions they are pretty quick in their responses. I hope this helps.
 
 
 


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  Post #13 (permalink)   10-04-2012, 01:29 AM
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I believe they will answer clients problem/questions ASAP.
 
 
 


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  Post #14 (permalink)   10-04-2012, 09:05 AM
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In my experience they are replying within one hour.
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  Post #15 (permalink)   10-04-2012, 10:24 AM
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They have alwys been quite fast in responding to us and thier live chat is the fastest way to get them.
 
 
 
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