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  Post #31 (permalink)   08-17-2016, 07:06 AM
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Quote:
Originally Posted by whmcsguru View Post
There's a couple of other unmentioned ones in here
Jet Backup runs pretty well for the cost. I have this configured to dump MySQL databases every 6 hours and accounts daily ( so , 5 MySQL backups a day).
I tested this for a day, I am a developer too, from user perspective the setup is too complicated, from developer side after I setup a job and ran the job manually at the end of logs told me the backup was successfully sent to backup server but in fact wasn't, I know what was the problem but the program is not telling me, so I skip. This made me to keep backup method with scripts in the house using rsync method, and restore by tickets).

JetBackup is impressive but I guess they have to work more in user setup interface and documentation. This program has potential.
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  Post #32 (permalink)   08-17-2016, 07:12 AM
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Originally Posted by rowebca View Post
I tested this for a day, I am a developer too, from user perspective the setup is too complicated, from developer side after I setup a job and ran the job manually at the end of logs told me the backup was successfully sent to backup server but in fact wasn't, I know what was the problem but the program is not telling me, so I skip. This made me to keep backup method with scripts in the house using rsync method, and restore by tickets).

JetBackup is impressive but I guess they have to work more in user setup interface and documentation. This program has potential.
yes i tested this a while back and chose cpremote rather than jetbackup
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  Post #33 (permalink)   08-19-2016, 11:31 AM
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It seems complicated to find a decent backup software.

We find that R1Soft doesn't cope well with large volumes of data (with 3TB to backup daily per large server incremental backups over 10Gbps private network take around 4 hours the first time but after only two weeks can start taking just as long as the initial backup.

We tried bacula4hosts but didn't like depending on their hosting infrastructure that is too far away from France and their self hosted version is too expensive at the moment.

We used Rsync previously but not with a control panel so end users could restore their own data.

cPremot's 7 days backup retention is too low but I think we might give Jetbackup a try athough their website doesn't work well on iOS and their logos are a little flashy so first appearance isn't that good, hope their software is better.
 
 


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  Post #34 (permalink)   08-19-2016, 11:49 AM
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Quote:
Originally Posted by Wanah View Post

cPremot's 7 days backup retention is too low
no ideas why people go on about this.

cpremote allows you to backup daily, weekly or monthly

it has a link in clients cpanel that allows clients to

Restore Document Root
Restore File / Directory
Restore Home
Restore Mail Directory
Restore Database

from the last

Daily backups
Weekly backups
Monthly backups

from the backup server
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  Post #35 (permalink)   08-20-2016, 11:40 AM
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Oh, thanks for the info we might give their product a go then !

The reason about this is when you search them on Google 7 days backup retention comes up as description and it's a big title too. They add daily, weekly and monthly options after this. I don't think I ever read up to the "daily, weekly and monthly" part.

I guess the 7 days is promoted as a feature as cPanel only gives 1 day backup retention + weekly and monthly.

However someone comming from a product like R1Soft sees 7 days and thinks that's all it can do.
 
 
 


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  Post #36 (permalink)   08-20-2016, 05:42 PM
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Originally Posted by Wanah View Post
I guess the 7 days is promoted as a feature as cPanel only gives 1 day backup retention + weekly and monthly.
cPanel lets you keep as many backups as you want, if they're uncompressed.
With incremental backups, cPanel, and cpremote as well, will only let you keep the latest backup from daily, weekly and monthly, unless you select the 7 day backup from cpremote, in which case you're only keeping 7 days worth of backups.

This is not good by any means.
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  Post #37 (permalink)   08-20-2016, 11:50 PM
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cPanel will hopefully soon add the ability to perform remote incremental backups. i think we will wait and see how that goes. We're looking for a backup solution that allows us to restore a full backup using maximum disk capacity and maximum bandwith. With R1soft we feel it's limited to 1GBps connexions as with our 12 disk raid10 over 10Gbps network uncompressed transfers never get anywhere close to what we would expect. Rsync seems capable of this by running it with parallel.
 
 
 


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  Post #38 (permalink)   08-21-2016, 02:37 AM
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Originally Posted by whmcsguru View Post
cpremote as well, will only let you keep the latest backup from daily, weekly and monthly,
well this is all you want, why take up server space holding backups from months back

cpremote takes incremental backups, so will only makes a fresh backup if you have made changes to your site and then it will only backup the files you have changed.

by taking a backup everyday, week and month, then you have 3 backups to restore from
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  Post #39 (permalink)   08-21-2016, 05:31 PM
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cPanel will hopefully soon add the ability to perform remote incremental backups. i think we will wait and see how that goes. We're looking for a backup solution that allows us to restore a full backup using maximum disk capacity and maximum bandwith. With R1soft we feel it's limited to 1GBps connexions as with our 12 disk raid10 over 10Gbps network uncompressed transfers never get anywhere close to what we would expect. Rsync seems capable of this by running it with parallel.
The problem with R1Soft is always disks and merge points. The more restore/merge points you have, the slower it gets. So that means, your first backups are fast, then it gets slower, and slower after the time.

The trick is not to abuse how many restore points you are saving. It does not matter how fast your disks are, eventually its so slow that backups will not complete anymore. A few years back, I was emailing back and forth with David one of the developers and creators of R1Soft about this.

The only way to avoid this is not using that many restore points.

R1Soft is very glitch with XFS formats, they didn't even supported it just a few months back and its still not working perfectly. XFS is the default now on CentOS 7. It works fine with ex4 but with XFS I would still wait.

R1Soft does not work properly over WAN either. So you need to have the backup servers in the same DC or very closely to the machines you are protecting. Example, it does no resume connections, so if your connection breaks it will not resume, and its awful if your latency is high (like with any block level backup).

I see some persons doing this mistake with R1Soft. They put their backup servers in another remote place (for data security) but doing backups over the Internet works only great for file level backup systems, not for block ones like R1soft.
 
 


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  Post #40 (permalink)   08-22-2016, 07:27 AM
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well this is all you want, why take up server space holding backups from months back

cpremote takes incremental backups, so will only makes a fresh backup if you have made changes to your site and then it will only backup the files you have changed.

by taking a backup everyday, week and month, then you have 3 backups to restore from
If I remember correctly (haven't used them for a while now), cPanl's old backup system only had a month old backup once a month as every time it was replaced it went back to being 0 days old.

Not being able to specify the nuber of weeks or moth backups to keep does seem dangerous, unless you are sure that the monthly backups are always at least 1 month old
 
 
 


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  Post #41 (permalink)   08-22-2016, 10:21 AM
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well this is all you want
No, it's not. Not by any means . That kind of attitude gets people in trouble.

I can't count the number of times people have opened up tickets claiming they just noticed something was wrong with their site, from weeks, even months go, wanting a backup. These are the kind of people that get all pissed off when they're told this ridiculous policy of "we only have monthly, weekly, daily backups".


Giving customers the backup they need is far more complex then just those three options, in real world situations.
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  Post #42 (permalink)   08-22-2016, 10:54 AM
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No, it's not. Not by any means . That kind of attitude gets people in trouble.

I can't count the number of times people have opened up tickets claiming they just noticed something was wrong with their site, from weeks, even months go, wanting a backup. These are the kind of people that get all pissed off when they're told this ridiculous policy of "we only have monthly, weekly, daily backups".


Giving customers the backup they need is far more complex then just those three options, in real world situations.
It is not a hosts responsibility to keep regular backups of any clients website, this is the responsibility of the client.

we like a lot of hosts will take daily etc. backups for our own security if servers fail, these are not for a clients benefit, cpremote etc. will have a link in cpanel so allowing clients to restore backups from certain points as a convenience to clients rather than them opening support tickets, but would not allow full restores if the site is removed for server.
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  Post #43 (permalink)   08-22-2016, 01:53 PM
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That actually depends on what you want to offer. It's easier to not provide backups for clients but clients are also very pleased when you can provide them with a month old backup. When this happens it gives them another reason to not change webhost.

If you are trying to run a quality webhosting business and not a cheap service then it's best to provide the longest backup time possible within the price you charge.

We're very happy with the antiddos protection our server supplier includes in the price. They could charge seperatly for it, but beacuse they include it, it gives us another reason to not look else where, so it's much the same as backups.
 
 
 


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  Post #44 (permalink)   08-22-2016, 02:13 PM
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That actually depends on what you want to offer. It's easier to not provide backups for clients but clients are also very pleased when you can provide them with a month old backup. When this happens it gives them another reason to not change webhost.

If you are trying to run a quality webhosting business and not a cheap service then it's best to provide the longest backup time possible within the price you charge.

We're very happy with the antiddos protection our server supplier includes in the price. They could charge seperatly for it, but beacuse they include it, it gives us another reason to not look else where, so it's much the same as backups.
Our clients have access to what downloads we take, which is daily/weekly/monthly.

If then need a backup from further back then it falls to them to make sure they have their own backups.

taking backups have never been a hosts responsibility, this has always been a clients responsibility.

It is just like you getting a car from a garage with a full tank of fuel and when the fuel runs out, you contact the garage and say can they give you some more fuel and you lost the lot that was in the tank.

what do you think the garage will say?
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  Post #45 (permalink)   08-22-2016, 04:07 PM
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It is not a hosts responsibility to keep regular backups of any clients website, this is the responsibility of the client.
Actually, it is.
If the host claims to have backups, then yes, it is their responsibility to maintain regular backups.
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