Ticket Support System?

CMTHosting · Post #1 (**permalink**) 07-09-2005, 06:39 PM

Hello,

Do anyone here know a system I can use which allows customers to submit a support ticket, view FAQ's e.t.c, I know there are some stuff in cPanel but I dont like any of them, I think there is a PHP script I aint sure paid or free I don't really care

It's for my new support site which I have been working on (www.cmthostingsupport.com)

Thanks guys,

webfreak08 · Post #2 (**permalink**) 07-09-2005, 08:05 PM

Christopher, there is a free version available of Cerberus helpdesk.
http://www.cerberusweb.com/free_version.php

You are limited to using one e-mail address, however.

CMTHosting · Post #3 (**permalink**) 07-09-2005, 08:21 PM

Thanks that should be perfect for what I need.

webfreak08 · Post #4 (**permalink**) 07-09-2005, 08:23 PM

Glad I could be of help. Good luck with your support website.

CMTHosting · Post #5 (**permalink**) 07-09-2005, 08:48 PM

Thanks,

I have however Just received this error message while trying to install the software, I'm not that good with MySQL I'm not sure if its a MySQL error....

Cerberus [ERROR]: Unauthorized Agent Packet.

webfreak08 · Post #6 (**permalink**) 07-09-2005, 08:54 PM

Cerberus forum thread dealing with the issue. Hopefully, it'll solve your problem.
http://forum.cerberusweb.com/showthr...?threadid=3613

ANMMark · Post #7 (**permalink**) 07-09-2005, 09:44 PM

OSTicket is also a nice free helpdesk. I tried it once before, and it is very straight forward and simple to install.

Exon · Post #8 (**permalink**) 07-09-2005, 09:59 PM

There's one I'm lookin' forward to that's called IntelloDesk. From what I've seen it's the ModernBill killer.

cats-hosting · Post #9 (**permalink**) 07-10-2005, 12:22 AM

I think Cerberus is the best helpdesk out there at the moment!

Naeem|THB · Post #10 (**permalink**) 07-10-2005, 06:34 AM

Many people like cerberus, But it can sometimes be a pain for the end user, Although its admin end is ver powerful, But for free its certainly a deal and half.
Personally i take a like to Kayako eSupport

cats-hosting · Post #11 (**permalink**) 07-10-2005, 06:49 AM

True,

But our clients just email, they dont like the user end

webfreak08 · Post #12 (**permalink**) 07-10-2005, 08:14 AM

Quote:

OSTicket is also a nice free helpdesk.

From what I read about OSTicket, I believe it only has the ability to do e-mail management.

Zachary McClung · Post #13 (**permalink**) 08-11-2005, 07:46 PM

Support Trio, is reasonablely priced and will meet your needs.

eWebHost · Post #14 (**permalink**) 08-11-2005, 07:50 PM

If you're looking for a paid solution I would recommend using Kayako eSupport.

ANMMark · Post #15 (**permalink**) 08-11-2005, 07:53 PM

Quote:

Originally Posted by Marc

From what I read about OSTicket, I believe it only has the ability to do e-mail management.

Actually it handles email, and tickets. Unfortunately, the ticketing is way off, as the most important function of a ticketing system (the timestamp) does not work properly in OSTicket. At least it didn't when I had tried it.