Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

forgot password?



Reply


Old
  Post #1 (permalink)   07-17-2017, 04:26 AM
HD Newbie
 
Join Date: Jul 2017
Location: italy
Posts: 15

Status: caygriweb is offline
Hello,

i have a little web agency and client send me a lot of email
and i discover helpdesk support.
But my clients not appriciates

I know osticket but i'm testing hesk, both are open source but no one at moment work good pipelines...

I'm resolving...

and you what you use?
 
 
 


Old
  Post #2 (permalink)   07-17-2017, 09:35 PM
HD Addict
 
Join Date: Sep 2014
Location: India
Posts: 171
Send a message via Skype™ to 24x7server

Status: 24x7server is offline
Why don't you use WHMCS instead? You should be able to manage all your clients as well as helpdesk using it.
__________________
www.24x7servermanagement.com
Server Management, Server Security, Server Monitoring.
Network Monitoring Team !! Skype: techs24x7
 
 
 


Old
  Post #3 (permalink)   07-18-2017, 03:30 AM
HD Newbie
 
Join Date: Jul 2017
Location: italy
Posts: 15

Status: caygriweb is offline
because whmcs is only for hosting and server...my web agency client's dont use it
 
 
 


Old
  Post #4 (permalink)   07-18-2017, 08:16 AM
HD Newbie
 
Join Date: Jun 2017
Posts: 9

Status: Floxera-Jose is offline
You can use WHMCS for whatever you want. No need to be only hosting products. We don't use WHMCS, we prefer Blesta, however we have clients from our design company, that don't host with us, and we keep using this ticket system almost in a daily basis for discussing several questions, or open tickets for support not related with hosting :-)
__________________
Welcome to FloXera
SSD Web Hosting :. Managed Reseller :. Managed VPS
DDoS Protection :. R1Soft Backups :. Softaculous :. Let's Encrypt
Available Locations :. Germany Europe :. L.A. USA (Asia Optimized IP)
 
 
 


Old
  Post #5 (permalink)   07-18-2017, 08:18 AM
HD Newbie
 
Join Date: Jul 2017
Location: italy
Posts: 15

Status: caygriweb is offline
my client problem is go on site and openticket,they prefer send a simple mail
 
 
 


Old
  Post #6 (permalink)   07-18-2017, 08:20 AM
HD Guru
 
Join Date: Mar 2002
Location: New York
Posts: 514
Send a message via ICQ to HostColor Send a message via Skype™ to HostColor

Status: HostColor is offline
What kind of services does your web agency provide? I;d suggest you to search for a customer relationship management system, based on your activity field and operations.
__________________
HostColor.com - Cloud Infrastructure w/ High Availability - Bare-Metal Dedicated Servers - since 2000
Data Centers: US (near Chicago) & Europe
Network (AS46873): Level 3, Cogent, Hurricane Electric, Retn.net + Midwest Peering
 
 
 


Old
  Post #7 (permalink)   07-18-2017, 08:22 AM
HD Newbie
 
Join Date: Jul 2017
Location: italy
Posts: 15

Status: caygriweb is offline
for quote, some assistance, ask how are...ahaha
 
 
 


Old
  Post #8 (permalink)   07-18-2017, 10:11 PM
HD Addict
 
Localnode's Avatar
 
Join Date: Apr 2010
Posts: 131

Status: Localnode is offline
Quote:
Originally Posted by caygriweb View Post
my client problem is go on site and openticket,they prefer send a simple mail
A lot of helpdesk systems allow piping. Meaning you set the email (a forwarder) up to pipe to a file or folder.
WHMCS example: /home/path/to/whmcs/crons/pipe.php
__________________
Localnode
24/7 Support | Superior Hardware
Become an affiliate and earn 30% of every sale.
Follow Us | Like Us | Blog
 
 
 
Reply

Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: