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  Post #1 (permalink)   09-21-2009, 04:48 AM
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WHMCS Live is a live support module for WHMCS that no only has the standard features of any live support software, but does what no others can by working directly with WHMCS. Version 1.03 is now available for download. Click here to order a free 7 day trial.
  • $6/Month - Order
  • $50/Year - Order
  • $180/Owned - Order
  • Full source - Contact

Current Features
  • Customize client side to fit your design w/Smarty templates
  • Track your visitors w/detailed information
  • Canned Messages
  • Saved transcripts w/details
  • Customize online/offline image, alternate text, & title.
  • Customize chat window size
  • Set tracking inactive timout
  • Set request timeout(time till chat is accepted)
  • Transfer chat to another operator
  • Save conversation notes
  • Show client details while chatting
  • Enable/disable sounds
  • Email chat transcripts
  • Embed online/offline text & images outside your WHMCS directory

I have 3 pages of features planned, so this is really only the beginning http://whmcslive.com/
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  Post #2 (permalink)   09-21-2009, 10:26 AM
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You had me concerned for a second thinking that Matt had gone into development of a Live Chat program and script bashing programs!

Looks nice from what I see - I'll have to have a look and see what I can do with it. The one feature that we want is the ability for our managers to view chats in progress and help guide staff if needed. Does it have a monitoring capability? Or the ability for a representative to "sit in" on a chat. It's perfect for training or for instant help when a representative is going off track.

Would love to get a peak at the additional features too
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  Post #3 (permalink)   09-21-2009, 01:27 PM
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Quote:
Originally Posted by handsonhosting View Post
You had me concerned for a second thinking that Matt had gone into development of a Live Chat program and script bashing programs!

Looks nice from what I see - I'll have to have a look and see what I can do with it. The one feature that we want is the ability for our managers to view chats in progress and help guide staff if needed. Does it have a monitoring capability? Or the ability for a representative to "sit in" on a chat. It's perfect for training or for instant help when a representative is going off track.

Would love to get a peak at the additional features too
That's actually a feature on my list
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  Post #4 (permalink)   09-21-2009, 01:33 PM
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Once you get that part in there, drop me a note if you need beta testers Our staff would be happy to put it through it's paces and see how it reacts.

Also, not sure if it's part of the program or not, but the ability to run the live chat on a separate server than that of the billing system and then use mysql action hooks to get into the system for details. As it stands we keep our billing system isolated from everything Given that it's a plugin, it may not be able to do that however.
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  Post #5 (permalink)   09-21-2009, 01:55 PM
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Quote:
Originally Posted by handsonhosting View Post
Once you get that part in there, drop me a note if you need beta testers Our staff would be happy to put it through it's paces and see how it reacts.

Also, not sure if it's part of the program or not, but the ability to run the live chat on a separate server than that of the billing system and then use mysql action hooks to get into the system for details. As it stands we keep our billing system isolated from everything Given that it's a plugin, it may not be able to do that however.
It wouldn't be able to do that because it's a module for WHMCS.
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  Post #6 (permalink)   09-26-2009, 09:18 AM
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This weekend if you use promotion code "whmcsLive75" you can get an owned license for $75 (ends Monday)
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  Post #7 (permalink)   09-28-2009, 04:18 PM
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Just released version 1.04 with some nice new features
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  Post #8 (permalink)   10-29-2009, 11:59 PM
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Any Demo you could include ? interested to view demo on how it's work...
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  Post #9 (permalink)   11-02-2009, 03:08 AM
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Quote:
Originally Posted by mynehost View Post
Any Demo you could include ? interested to view demo on how it's work...
I determined that there was no "good" way to offer a demo of the admin console, etc. as when I've done that in the past people would do inappropriate things, and even on a non production install of WHMCS with the database reverting back every hour, it still posed a problem.

The best way to demo is simply to download the 7 day trial and test it out for yourself
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  Post #10 (permalink)   11-02-2009, 06:02 AM
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How about comparing this module with LiveResponse from Kayako ?
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  Post #11 (permalink)   11-02-2009, 10:26 AM
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Very nice. Looks promising
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