VirtualWizards+ Premium Outsourced Helpdesk Support. 45 Minute Response Time!

vWiz

New member
VirtualWizards+ - Conjuring Support Magic since 2009.
http://www.vwiz.com
E-mail: hello@vwiz.com

VirtualWizards+ is proud to present Pay-As-You-Go ticket support for all clients!

Who we are
VirtualWizards+ is your direct partner in professional outsourced hosting support. We have a dedicated team ready to provide a true round-the-clock support-experience for the support-conscious.

What we do
We offer hosting professionals a gateway to providing professional support round-the-clock to their clients; allowing them to prosper in areas such as sales, marketing, and business relations. All of our communication with your end-users are 100% transparent, creating a unique in-house experience for both you and your company!

Our Guarantees
All of our guarantees are fully backed by our no-bull, no funny business, SLA. If we don't meet any one of our guarantees, we refund you the ticket price. We stand confidently behind our services and we believe you deserve the very best in outsourced support.
  • 45 Minute Response Guarantee*
  • 4 Hour Resolution Guarantee*
  • 24/7 Availability
  • Unlimited Domains
  • Up to 5 Servers Supported
  • 100% Transparent Support

* - For L1/L2 issues only. Due to the complexity of L3 instance(s), they are not fully guaranteed with our SLA. Avg. resolution time for L3 instances is under 6 hours.

Experience
All of our technicians are proficient in the English Language and have server-administration experience of at least 3 years of L3 and 5+ years of L2/L1. We take the time to fully understand your network setup and can follow specific instructions to further help us address your clients.

Pricing

The Antidote
The flexible Pay-As-You-Go support package

This is the ideal solution for companies who need a flexible solution to outsourced support. Perfect for companies who ideally have a small amount of tickets that come in monthly. Can be a perfect companion to your night-time needs for support when your day-time staff are off the clock. As the name suggests, pay only for the tickets you use!
Each ticket is only $4 !!
Refill Anytime!
Product Link: Here

The Potion
Pre-paid Service

Ideal for clients who don't want the hassles of paying on a per-ticket basis each time an instance occurs. Flexible and very affordable pre-paid ticket plans are available. The Potion plan comes with L3 Support as an optional paid feature. Upgrade or downgrade at any time without any fees and scale your support needs.
$35 / 10 Tickets
$60 / 20 Tickets
$90 / 30 Tickets

Product Link: Here

The Elixir
All-in-one

Definitely for the support-conscious. Our Elixir is ideal for those who need support without interruption. Our monthly package makes it easy and affordable to provide a true 24/7 support experience for your clients. With around-the-clock-support, you can concentrate on your sales and marketing, and forget about the stress of providing quality support.
$150 / month - Includes 50 Tickets
Product Link: Here

FAQs

We understand that choosing the right support company can be quite difficult and confusing, please take a look at our FAQs section and see the most commonly asked questions from our clients.
http://www.vwiz.com/faq.html

Contact Us

Ready to get started? Use our contact form and one of our representatives shall reply back to you shortly. For faster response times, please use our contact form and not the Thread to communicate.
 
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