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  Post #1 (permalink)   12-14-2011, 04:26 PM
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Join Date: Apr 2010
Location: Cochin, India
Posts: 22
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Who we are and what we do?

Ideamine Technologies is a leading Server Management and Outsourced support company since 2007. We offer a complete range of options for Web Hosting Companies who wish to outsource their server management and technical support. We have an enviable track record of growth, customer satisfaction and delivering responsive support services. Currently we are providing 24/7 support to more than 25 webhosting companies. We can provide support through Helpdesk and Livechat Support.

Outsourced Support Plans

1, 24/7 Shared Support Team

A team of Admins available 24/7. They will work on minimum 2 and maximum of 10 clients at a time.

Plan 1

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 150 Tickets+ 100 Livechats per month
10 hours free Admin hours per month
Guaranteed 1 hour response time
Guaranteed 6 hour resolution time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

249$/month

Plan 2

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 300 Tickets+ 200 Livechats per month
20 hours free Admin hours per month
Guaranteed 1 hour response time
Guaranteed 6 hour resolution time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

499$/month

Plan 3

24x7x365 Support Coverage
Unlimited Servers & Clients
Unlimited Tickets+ Livechat
Unlimited Admin hours per month
Guaranteed 1 hour response time
Guaranteed 6 hour resolution time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

749$/month

2, 24/7 Semi-Dedicated Team

Semi-Dedicated plan is an excellent choice for hosts who are outgrowing shared support, but who are not quite ready for a fully dedicated team. You will get to work with the same team of techs every day, you will get guaranteed response times, and even level 3 support! All of the benefits of a dedicated team, but at a fraction of the cost. Semi-Dedicated team will work for two clients at a time.

24x7x365 Support Coverage
Unlimited Servers & Clients
Unlimited Tickets+
Unlimited Livechat
Unlimited Admin hours per month
Guaranteed 30 min response time
Guaranteed 4 hour resolution time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues


Price: 1499$/month


3, 24/7 Dedicated Team

A team of four Admins working round the clock only for your company.

24x7x365 Support Coverage
Unlimited Servers & Clients
Unlimited Tickets
Unlimited Livechats
Unlimited Admin hours per month
Guaranteed 30 min response time
Guaranteed 4 hour resolution time
Security auditing and PCI Scan
Performance tuning
No "canned" responses
Covers L1, L2 and L3 issues

Price: 2650$/month



4, Dedicated System Admins

All our Admins are BS Engineering graduates with Redhat/Microsoft certification. An Admin can work 8 hours a day, 6 days a week.

24/7 Support Coverage
Unlimited Helpdesk Support
20-30 Minutes Average Guaranteed Response Time
4 Hours or less Average Guaranteed Resolution Time
Level 1-3 Support
Server Setup, Optimization & Hardening
Proactive Server Monitoring
Installation of basic 3rd Party Software/Scripts
Software Patches & Upgrades


L1 - 499$/month
L2 - 799$/month
L3 - 999$/month

Our Infrastructure

High Speed Leased line ,internet connection
Laptop Computers from Dell
APC UPS backup
Honda Gen set for redundant power backup


Still not convinced? What our clients say about us

https://www.elance.com/s/servernix/job-history/?t=1

http://www.freelancer.com/users/feed...19,31,16,30,33

http://www.webhostingtalk.com/showthread.php?t=1101773

http://www.hostingdiscussion.com/emp...emt-plans.html

http://www.webhostingtalk.com/showthread.php?t=986239

http://www.webhostingtalk.com/showthread.php?t=965077

http://www.webhostingtalk.com/showthread.php?t=965466

http://www.webhostingtalk.com/showthread.php?t=968533

http://www.webhostingtalk.com/showthread.php?t=957223

http://www.webhostingtalk.com/showthread.php?t=938673

http://www.webhostingtalk.com/showthread.php?t=964530

If you are interested, feel free to ping directly

sales at ideaminetech.com
AIM: servernix
Skype: servernix
MSN: ideamine@live.in

or register here

http://www.ideaminetech.com/clients/register.php
 
 
 
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