★★★ Ideamine: 24/7 Shared Support Plans ★★★

ideamine

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Who We are and What we Do?

Ideamine Technologies offer a complete range of options for Datacenters and Web Hosting Companies who wish to outsource their Technical support. We combine a very competitive pricing structure with a very professional service, which means that for many companies you can cut you present technical support costs by significant margins, and get an enhanced service into the bargain. Because we are based in India, we combine the best of both worlds: low overheads and staffing costs, along with a very high level of training and administrator proficiency. The benefit to you of outsourcing your support is that you can massively reduce your staff costs and overheads, you don't have the worry of being an employer, and you can rely on us to deliver a first class service. We really value our clients, because we want the best for them. We hope we can provide you with the server base that will allow you to confidently grow as a business without having to worry about technical issues.

Our services include these features

Outsourced Technical support for Data Centers, Webhosts and ISPs
Round the clock availability: our admins are available 24/7 every day of the year
We are proficient with almost all server and webhosting technologies
We can provide end user support using Helpdesk and Livechat
We can answer tickets and livechat direct through your own admin desk
Our team can handle basic pre-sales and billing questions as well
Our Admins are RedHat/Microsoft certified Engineers with 2-5 years hosting industry experience, and all are trained in communication and customer support skills
Different support plans to meet you requirements: 24/7 Dedicated Admin team, 24/7 Semi-dedicated Team, 24/7 Shared support team, Dedicated Admin plan etc….
The benefit to you of outsourcing your server management is that you can massively reduce your staff costs and overheads, you don't have the worry of being an employer, and you can rely on us to deliver a first class service.

At present we successfully work with over 35 web hosting companies. Since over 85% of our overall business consists of server management, and since a corresponding percentage of those within our organization are system administrators, (with many being specialists in particular fields), we collectively form a broad knowledge base, with experience of many different situations and eventualities. This means that in addition to our professionalism and dependability, we also offer a depth of resources it is difficult for a smaller Company to replicate, and it is very unusual occurrence for us to need to consult outside our own team to resolve an issue.

24/7 Shared Support Team

A team of Admins available 24/7. They will work on minimum 2 and maximum of 5 clients at a time.

Plan 1

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 150 Tickets + Livechats per month
Guaranteed 1 hour response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

249$/month

Plan 2

24x7x365 Support Coverage
Unlimited Servers & Clients
Includes 350 Tickets+ Livechats per month
10 hours free Admin hours per month
Guaranteed 1 hour response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

499$/month

Plan 3

24x7x365 Support Coverage
Unlimited Servers & Clients
Unlimited Tickets+ Livechat
Unlimited Admin hours per month
Guaranteed 1 hour response time
Can handle pre-sales questions
No "canned" responses
Covers L1, L2 and L3 issues

999$/month

Still not convince? what our clients say about us

http://www.webhostingtalk.com/showthread.php?t=1111474
http://www.hostingdiscussion.com/em...ideamine-premium-server-managememt-plans.html
http://www.webhostingtalk.com/showthread.php?p=7822691#post7822691
https://www.elance.com/s/edit/servernix/job-history/?t=1
http://www.webhostingtalk.com/showthread.php?t=986239
http://www.webhostingtalk.com/showthread.php?t=965077
http://www.webhostingtalk.com/showthread.php?t=965466
http://www.webhostingtalk.com/showthread.php?t=968533
http://www.webhostingtalk.com/showthread.php?t=957223
http://www.webhostingtalk.com/showthread.php?t=938673
http://www.webhostingtalk.com/showthread.php?t=964530

If you are interested, feel free to ping directly

sales at ideaminetech.com

AIM: servernix
Skype: servernix
MSN: ideamine @ live.in
GTalk: servernix


or register here

http://www.ideaminetech.com/clients/register.php
 
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