Strengthen Your Brand with White Label Helpdesk Solution | ByteASSIST

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ByteASSIST is a unique IT help desk solution in the cloud which is offered Software as a Service (SaaS) model. It is a Web-based hosted helpdesk with Private Label support that addresses critical IT and support areas like incident and problem management, SLA management, asset management, knowledge management and more.

A Web 2.0 application which requires no downloads or installs. No upfront hardware costs, no hassles of software updates and no long-term commitments.

ByteASSIST is an ITIL based lean support ticket system for your help desk team that provides you simpler tools for extending excellent support.

Either run the help desk to offer your end users a flexible, powerful and private label help desk platform or opt to outsource the support operations to our experts working 24x7x365 with just one click; while maintaining your company’s brand. We remain behind the scene and offer complete transparency in every aspect.

Features
  • Cloud Based: Hosted on our cloud servers and offered as a subscription model
  • Business Rules: Configurable SLA rules and escalations to match your organization’s needs
  • Outsource Support: With just one click, signup and engage our technicians to monitor and handle support requests on your help desk
  • Branding: Custom branding under your corporate identity from admin area
  • Multi-channel: Email parsing, web form, mobiles and tablets – tickets can be raised from anywhere
  • Live Reports: Dashboards and custom reports giving you all the insight that you need to judge the health of your help desk
Benefits
  • Brand Exposure: Transparently extend your brand and services, reinforcing your presence as the trusted IT support provider
  • Integrated: Tightly integrated with 24x7 Server Monitoring Services, 24x7 Server Management Services and Remote Desktop Support offerings for a complete turn-key support solution
  • Outsource: Get access to experienced and certified domain experts – 24x7
  • Satisfaction: Impress your clients with proactive and exceptional customer service
  • Savings: Subscription model means no upfront investments in IT infrastructure and licensing
  • Tools: Includes ticketing system, ticket work flows, rules and automation, knowledge base, dashboards, custom reports and more
Contact us for more information.

Thank you.
 
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