Things to consider...
Do your customers know why your server is down at 3am?
Do you know how your are going to fix it?
What if it's not a simple restart apache or reboot the server?
Are you going to pay your DC the big bucks to solve it?
Your a one man host with about 100 customers. Your family is getting a little upset with your obession of being in your home office all hours of the day and night. So now it's vacation time. Are you taking the 100 customers with you?
Do you have the support to cover the days your not there?
Do you even have support to be there 24/7 like you promise on your main page?
There are many questions to consider before you ever head into the hosting industry. Support is one of the key factors in being successful and is the most important point to consider when planning your company.
Getting customers is tough, but keeping them is even tougher if your support isn't there when they need it and if the quality of the support is poor. What is your normal response time? Are you available for designers and can you help them?
So are you thinking you might need some help now?
Have a look at HiddenStaff. We provide support solutions for hosting companies of all size and our pricing structure was researched by interviewing and polling several host, from small to large on what they would think would be within their budget. So we are confident we are able to meet your needs.
We offer:
Server Management and Monitoring
HelpDesk Solution - with free Kayako eSupport Software License
Live Chat - PhpLive
Phone Support - coming mid March
Consult Service - we all need help
HiddenStaff is a 12 staff strong company and growing every day. We look forward to talking with you about how HiddenStaff can help make hosting less traumatic.
Do your customers know why your server is down at 3am?
Do you know how your are going to fix it?
What if it's not a simple restart apache or reboot the server?
Are you going to pay your DC the big bucks to solve it?
Your a one man host with about 100 customers. Your family is getting a little upset with your obession of being in your home office all hours of the day and night. So now it's vacation time. Are you taking the 100 customers with you?
Do you have the support to cover the days your not there?
Do you even have support to be there 24/7 like you promise on your main page?
There are many questions to consider before you ever head into the hosting industry. Support is one of the key factors in being successful and is the most important point to consider when planning your company.
Getting customers is tough, but keeping them is even tougher if your support isn't there when they need it and if the quality of the support is poor. What is your normal response time? Are you available for designers and can you help them?
So are you thinking you might need some help now?
Have a look at HiddenStaff. We provide support solutions for hosting companies of all size and our pricing structure was researched by interviewing and polling several host, from small to large on what they would think would be within their budget. So we are confident we are able to meet your needs.
We offer:
Server Management and Monitoring
HelpDesk Solution - with free Kayako eSupport Software License
Live Chat - PhpLive
Phone Support - coming mid March
Consult Service - we all need help
HiddenStaff is a 12 staff strong company and growing every day. We look forward to talking with you about how HiddenStaff can help make hosting less traumatic.
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