I'm pleased to announce that ProSupport has finally been released with version 0.9.1. After more than a year of hard work and dedicated, we have produced a product that can greatly help in making your help desk and support line much more efficient.
ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team.
ProSupport was built on several key features that are important to maintaining a good relationship with your clients. It is a tool to help you answer your clients' questions with ease and efficiency. Several important features such as email piping, complete ticket management, server scanning, per department registration requirements, template based design for easy customization, and an advanced activity alert program (ProAlert) are all included in the base package to enable you to serve your customers better and faster than ever before.
Several Major Features
1) Per department registration requirements. Gone are the days where either everyone had to register to use your help desk which turned into a big hassle, or when no one had to register at all and you received multitudes of spam in your ticket queue. You can now specify which departments require registration and which ones don't. This feature is particularly useful for sales/support department combinations where you don't want potential clients to go through the process of registering just to ask a simple question.
2) Pinned tickets. Pin a ticket to the top of a queue to keep an eye on it. By default, in most help desk applications tickets are moved to the end of the queue, but you can now make it stick to the top of the qeue. This feature is similar to the sticky threads feature you see in most forums.
3) Ticket Assignments. Each support agent is assigned tickets, which appear in a seperate queue from unassigned tickets or tickets assigned to others. This little feature greatly speeds along replies and updates to tickets as you don't have to sort through new/old tickets, and tickets that you aren't taking care of.
4) ProAlert Instant Notification System - This is one of most greatest features. ProAlert is a program that runs in your system tray and monitors your help desk (also has support for monitoring multiple help desks). It monitors your help desk for new tickets and replies. Once it detects new activity, it displays an alert similar to that of the "msn messenger" popup, instantly alerting you that there is a new ticket or update waiting in your queue. Not only is this feature very handy, but has statistically shown to improve reply times by over 300%.
Now that I have your attention, I would like to invite you to visit our website for a full feature list, demos, trials, and more information.
Our website can be found here: http://www.propanelsystems.com
If you have any questions, please do not hesitate to ask and I will be happy to answer them for you.
You can contact us through email at sales@propanelsystems.com or by submitting a ticket through our help desk at: http://www.propanelsystems.com/support/index.php?cmd=newticket
ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team.
ProSupport was built on several key features that are important to maintaining a good relationship with your clients. It is a tool to help you answer your clients' questions with ease and efficiency. Several important features such as email piping, complete ticket management, server scanning, per department registration requirements, template based design for easy customization, and an advanced activity alert program (ProAlert) are all included in the base package to enable you to serve your customers better and faster than ever before.
Several Major Features
1) Per department registration requirements. Gone are the days where either everyone had to register to use your help desk which turned into a big hassle, or when no one had to register at all and you received multitudes of spam in your ticket queue. You can now specify which departments require registration and which ones don't. This feature is particularly useful for sales/support department combinations where you don't want potential clients to go through the process of registering just to ask a simple question.
2) Pinned tickets. Pin a ticket to the top of a queue to keep an eye on it. By default, in most help desk applications tickets are moved to the end of the queue, but you can now make it stick to the top of the qeue. This feature is similar to the sticky threads feature you see in most forums.
3) Ticket Assignments. Each support agent is assigned tickets, which appear in a seperate queue from unassigned tickets or tickets assigned to others. This little feature greatly speeds along replies and updates to tickets as you don't have to sort through new/old tickets, and tickets that you aren't taking care of.
4) ProAlert Instant Notification System - This is one of most greatest features. ProAlert is a program that runs in your system tray and monitors your help desk (also has support for monitoring multiple help desks). It monitors your help desk for new tickets and replies. Once it detects new activity, it displays an alert similar to that of the "msn messenger" popup, instantly alerting you that there is a new ticket or update waiting in your queue. Not only is this feature very handy, but has statistically shown to improve reply times by over 300%.
Now that I have your attention, I would like to invite you to visit our website for a full feature list, demos, trials, and more information.
Our website can be found here: http://www.propanelsystems.com
If you have any questions, please do not hesitate to ask and I will be happy to answer them for you.
You can contact us through email at sales@propanelsystems.com or by submitting a ticket through our help desk at: http://www.propanelsystems.com/support/index.php?cmd=newticket
