With more than 15+ years of experience in hosting industry, Dedicated Technical Support
is today recognize as one of the leading technical support providers providing reliable and affordable IT infrastructure management services like Dedicated Tech Support, Helpdesk Services and Cloud Support.
Services offered under our Dedicated Technical Team Support
- Level of technical support: Level-1, Level-2, Level-3
- Under Dedicated Technical Team plan, a Dedicated Technical Team of certified engineers is assigned to work on your servers, tickets and live chats
- This team is constantly monitored by an IT Operations Manager to ensure the quality levels, monitoring reports analysis, patch management, upgrades, etc.
- Microsoft Certified Systems Engineers (MCSE), Red Hat Certified Engineers (RHCE), Cisco Certified Network Engineers (CCNA), etc. with a minimum of 3 to 4 years of experience
- Unlimited helpdesk or email support
- Ease of communication with the assigned engineer over Instant Messenger
- Well defined internal escalation policy
- Proactive communication with datacenter or on-site staff
- Full server monitoring and server administration included
- Build Your Own Team: Identify the support hours, level of support and build your own support configuration the way you want it
- Full Protection: We guard your data in secured CMDB and the info is released to the right member on need basis
- Pre-sales Support: We understand your business to ensure pre-sales queries are answered correctly and in time
- Dedicated Account Manager: Ensures that the quality is met and serves as a consultant on business decisions
- Unlimited Support: Apart from resolving tickets, your team can handle server administration issues too
- Flexible Hours: We prepare a shift schedule at the start of every month which meets your support and project requirements
- White Label Support: All support is branded under your company name and brand identity
- Scalable: Scale up or down man power in your team as and when a requirement arises
- Knowledgeable Staff: Wide exposure with multi-domain knowledge for quick resolutions
- Matured Process: All our internal process are based on ITIL and CMMi Level 3
- Periodic Reviews: Reviews are initiated by us with the team and you for best results
for any queries.