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  Post #1 (permalink)   08-19-2005, 12:58 PM
HD Wizard
 
Join Date: Sep 2004
Location: Pennsylvania
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avidInteractive is proud to announce that we will now start accepting Pre-Release orders for our flagship product, IntelloDesk

IntelloDesk's Pro License Features Include:
  • Spam Filtering & Blocking
  • Email Piping
  • Knowledgebase
  • Knowledgebase Article Rating
  • WYSIWYG editor for knowledgebase articles
  • Unlimited Knowledgebase Cateory abilities
  • Unlimited Staff seats
  • Unlimited Departments
  • Multiple Depts per staff
  • Seperate User, Staff, and Admin sections
  • Staff, Ticket, and User Reporting
  • Theming/Skinning system (for non-html knowledgable users)
  • Editable Skin Files (for more advanced users)
  • Custom ticket fields
  • Admin Tasks & Calendar
  • Staff, and User Annoucnements
  • Attachments within tickets
  • Personal Staff Notes
  • Private Messages between staff members
  • Transfer tickets between Depts
  • and more!

IntelloDesk Requirements
  • PHP 4+
  • MySQL
  • PHP compiled as a CGI binary, not just as an Apache module (usually standard) - (for piping) Note: that piping may not be available to you depending on this server configuration...we are working on an IMAP alternative.
  • *nix OS

Pro License - Regular Price: $699.99
Pre-Order Price: $99.99

Pre-Order IntelloDesk Pro today and save $600!
Click Here to Order (Coupon Code: IDPRERE)

Note
All pre-ordering customers will receive free upgrades for 1 year, free unlimited support, 1 free license of IntelloChat (upon release). All Pre-ordering customers will be notified via email, when their IntelloDesk Pro files are available to download.

We are approximately one week from the official release, at which time, the software will be sold at regular price. So act fast, and get your discounted Pro License today!

Please direct any inquiries to: sales[at]avidinteractive.com
Product Info URL: http://www.intellodesk.com

We look forward to serving you!
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Old
  Post #2 (permalink)   08-19-2005, 05:31 PM
HD Management Staff
 
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Mark, congrats on pre-releasing the software. I saw the demo and I'll be damned - its one powerful application! One of the best helpdesk systems I've seen for the hosting industry.

Wish you good luck with sales.
 
 
 


Old
  Post #3 (permalink)   08-19-2005, 07:21 PM
HD Wizard
 
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thank you for your kind words Art. Very much appreciated.
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  Post #4 (permalink)   08-19-2005, 07:56 PM
HD Newbie
 
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Quote:
Originally Posted by Artashes
I saw the demo and I'll be damned - its one powerful application! One of the best helpdesk systems I've seen for the hosting industry.
Thats the reason I came on to Developing IntelloDesk, I saw what it was capable of, and the Power behind the Application.

If I wasn't the developer of the product, I'd be a customer, and use the software for my own Hosting Company.
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:: IntelloDesk Developer
:: http://www.IntelloDesk.com
 
 
 


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  Post #5 (permalink)   08-19-2005, 08:00 PM
HD Wizard
 
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heh, It's nice to see developers that believe in the product they're working on.

Thanks Adam, glad to hear it. I guess I can make you pay for your copy, if you really want to be a customer lol kidding of course.
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Old
  Post #6 (permalink)   08-21-2005, 11:56 AM
HD Wizard
 
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Update
Many have been asking for a demo. We are trying to complete as much of the demo as possible.

We are going to extend the Pre-release promotion for one week after the demo goes live, to give all of you a chance to demo the software, before you purchase.
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Old
  Post #7 (permalink)   08-23-2005, 03:52 PM
HD Wizard
 
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We are making a demo available at this time.

Please be aware that while we are making this demo available for those of you that have asked for it, the application still has a few standard features being added, thus some of the features will not work in the demo.

This demo is just for the immediate need of those who asked for a demo to look at. A fully functional live demo will be available once IntelloDesk is completed.

I cannot stress enough the importance of placing your Pre-release order now. Once IntelloDesk is completed, this price will no longer be available.

Demo links:
Admin Panel:
http://www.avidinteractive.com/intellodesk_demo/admin/

Staff Panel:
http://www.avidinteractive.com/intellodesk_demo/staff/

User Area:
http://www.avidinteractive.com/intellodesk_demo/

Username & Password (Admin & Staff Panel)
User: staffdemo
Pass: demo

Username & Password (User Area)
User: demo
Pass: demo

In addition, since we are making this unfinished demo available, we welcome your suggestions and feedback.

Thanks
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Last edited by ANMMark : 08-23-2005 at 04:29 PM.
 
 
 


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  Post #8 (permalink)   08-23-2005, 04:17 PM
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Mark,
That is one heck of the best Helpdesk I have seen so far in this industry, and can't wait to be able to use it

Nice Job!
 
 
 


Old
  Post #9 (permalink)   08-23-2005, 05:01 PM
HD Wizard
 
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Thank you, I appreciate your feedback
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  Post #10 (permalink)   08-26-2005, 01:57 PM
HD Wizard
 
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We have decided to change the pricing structure slightly, to allow IntelloDesk Pre-Release to be a little more affordable to everyone. We think it is only fair to make the pre-release alpha available for a slightly lower cost.

So, for a limited time only, the new Pre-release price is $49.

Act fast!
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Last edited by ANMMark : 08-26-2005 at 02:26 PM.
 
 
 


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  Post #11 (permalink)   08-26-2005, 08:49 PM
HD Management Staff
 
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$49?? Cool! Mark, I would like to order one (maybe we'll utilize it at HD), but could you hold the price for me till I come back next week?

Thank you! This is an awesome application.
 
 
 


Old
  Post #12 (permalink)   08-26-2005, 09:13 PM
HD Wizard
 
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When will you be back in Art? I have had someone else who wouldn't be able to order this evening.
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  Post #13 (permalink)   08-27-2005, 07:19 PM
HD Wizard
 
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Update:
There is 1 hour left on this $49 promotion.

If you haven't reserved your license of IntelloDesk Pro yet, we encourage you to do so quickly, as the $49 coupon will expire at 10:30PM EST
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  Post #14 (permalink)   09-01-2005, 09:32 AM
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Hello Mark,
First of all looks great.

I have a few questions if you wouldn't mind answering

- So we order a license now for 99$ and get updates for a year, So what happens after the first year how much is it to renew the license for future updates and support?

- Have you any plans to develop a Win-app to alert Staff about new tickets? (like instalert for kayako) Were using insta-alert with Kayako right now and its a very useful tool for us.

Regards,
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Old
  Post #15 (permalink)   09-01-2005, 10:30 AM
HD Wizard
 
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Hi,

After the 1 year of upgrades expires, the price for upgrades is $29.99/yr. Support is always free. You buy our product, we support it.

In regards to a desktop application, we are in fact working on IntelloDesk Manager right now. I have included a screenshot.
Attached Images
File Type: gif id_manager.gif (46.0 KB, 17 views)
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