Favorite Datacenter? - Page 3

spulis · Post #31 (**permalink**) 01-18-2005, 10:37 PM

Quote:

Originally Posted by TheBush

I dont remember the name, but It was located in Seattle Washington in Fisher Plaza. The reason I liked it was because of how close it was to me (I uesd for GameServers so Ping was a biggie). Only problem was the prices are way too much because theres only like 1 Data Center in Seattle.

Internap has a Fisher Plaza facility was it them?

TheBush · Post #32 (**permalink**) 01-18-2005, 10:38 PM

Yes It was.

imported_Shane · Post #33 (**permalink**) 01-18-2005, 11:17 PM

Quote:

Originally Posted by Rivisio

Support at ThePlanet seems to see you as money not a person.

Support has been great latley.

.

I needed help with something and told him I couldn't afford to pay for a tech for 1 hour to fix it and he fixed it himself and didn't charge me

.

And that ticket was answerd within a matter of minutes.

frattay22 · Post #34 (**permalink**) 01-18-2005, 11:18 PM

That is awesome to get support like that

Rivisio · Post #35 (**permalink**) 01-18-2005, 11:21 PM

must of got a nice tech, my friend had a failed harddrive and it took him 30 minutes to get someone to even talk to him. They than said can we please see the money upfront for the technician fees and new harddrive... than we'll start working on your server.

frattay22 · Post #36 (**permalink**) 01-18-2005, 11:34 PM

They had to pay for their HD to fail? Oh my

imported_Shane · Post #37 (**permalink**) 01-19-2005, 01:08 AM

Quote:

Originally Posted by Rivisio

must of got a nice tech, my friend had a failed harddrive and it took him 30 minutes to get someone to even talk to him. They than said can we please see the money upfront for the technician fees and new harddrive... than we'll start working on your server.

That's wrong, they arn't ment to charge for hardware failures.

.

He should have reported that to someone of higher ranking at the datacentre.

frattay22 · Post #38 (**permalink**) 01-19-2005, 01:50 AM

Yep I would of thrown a fit, maybe worth a charge back

TheBush · Post #39 (**permalink**) 01-19-2005, 08:39 AM

Quote:

Originally Posted by frattay22

Yep I would of thrown a fit, maybe worth a charge back

Yeah. Definetly unnaceptable.

spulis · Post #40 (**permalink**) 01-19-2005, 08:47 AM

Quote:

Originally Posted by Rivisio

must of got a nice tech, my friend had a failed harddrive and it took him 30 minutes to get someone to even talk to him. They than said can we please see the money upfront for the technician fees and new harddrive... than we'll start working on your server.

May be its possible your friend got a poor tech, we have never had an issue with the planet.

When ever we have had to call them (So far anytime we call them its because hey called us first)
We are alway put right thru to a tech and and with in minutes of giving them the IP of the server in question we have things working or resolved.

Most times they will call us if they see a ssh flood on one of the boxes or even see a spike in bandwidth.

And for the most part a call to sales will fix just about any issue.

You should try to steer clear of the chargeback in just about any case but the most extreme.

frattay22 · Post #41 (**permalink**) 01-19-2005, 11:47 AM

Ontime, yep should always try different resources first but if they are going to charge you for their hardware failing that is just terrible

hostivo · Post #42 (**permalink**) 01-21-2005, 09:48 PM

Yes, smaller hosts support is usually faster. Smaller hosts tend to see their customers as the most important part of their buisness, not money.

Ryan

megri · Post #43 (**permalink**) 01-23-2005, 04:30 AM

I prefer data center of Interland and The Plant

Dactyl · Post #44 (**permalink**) 03-23-2005, 10:34 AM

Savvis through layeredtech and Sagonet

qwidjib0 · Post #45 (**permalink**) 03-24-2005, 12:45 PM

Savvis is nice, we have a machine there through LayeredTech as well.

TeamNet's Prairie Lakes DC in Cedar Falls, Iowa is my favorite though

. Beautiful facility, perfect location, and they've been unbelievably nice to work with. We love working with such a small close-knit operation that's so well taken care of.