It's turning into a hornet's nest over at WHT over this issue at the moment, not a single cool head in the place. Mistakes are going to me made if people do not take a step back and think clearly.

Yes, you are correct rwaforums. Even though I am not a customer, I've been monitoring the threads... I just feel bad for all of you guys that are stuck in the middle

The only trouble with is, they are blaming the wrong company in this situation.

managed.com have done what they are entitled to do, pull the plug for non payment and trying to explain to people who don't have a "business brain" that doing the moral and good thing is not always the best the way especially where money is concerned.

I am not a customer of theirs but it is like hitting your head against a brick wall when trying to explain the bigger picture. This is when you get hurled with insults and accused of being in league with the companies involved and in one case being accused of being an employee when I refuse to condemn them without a reason.

To be honest' i don't think I could keep my cool after what they are asking.

They want customers to pay one month of their server to get their data back...if not, the server will be assumed cancelled and the data lost.

This isn't acceptable and I really wouldn't be happy. Even customers that paid in advance have lost the months they paid for and still have to pay the extra month to get their or their customer's data.

I really hope AN gets what's coming to them...I think it's obvious they had very bad management in regards to their accounts, money has gone somewhere and it's the customers that are paying for everything.

John

But have managed.com actually come out and said that they would charge any customers who want to transfer just so they can retrieve their data?

Surely managed.com would be aware that some customers may only want to transfer so that they can retrieve their data so they can go to another provider? And expect emails from customers expressing this then possibly waive the fee as they are only going to use the server for a couple of days.

I'm not saying that managed.com should offer this as it would cost them money as there would be i'm sure most of Angel Networkz customers jumping ship.

Sure I'd be angry in that situation if my data were temporary lost, but I wouldn't hang around as some seem to be doing in the hope they would get their data back, I'd be hunting for another provider the instant I discovered the server had been un-plugged.

Then at least you maybe able to retain most of your customers instead of waiting for 4 days and loosing them all.

managed can't do anything or they will open theirselves to a lawsuit from AN.
The month payment is being requested from AN to their customers so they will release their data, they must also pay that if they want the server to go into the hands of managed. Until then, managed can't do a thing because of the situation.

That is why I think AN should get what is coming to them...they are trying to take even more money from the customers they have let down when they can easily just let them get their data. I doubt managed would charge the customers to get their data back either, it is simply making the company look bad if they did that.

The problem is that you won't have any customers if all their data is on the servers they got from AN in managed.com DC..they won't have data, or recent data for their sites. I am sure this will cost companies a lot of money, most companies have in their TOS they are not responsible for loss of data though.

Still doesn't help them losing so many customers..

What a extorsion!! Read this email they sent me this morning!

Ridiculous, Completely ridiculous

A few at a time? I would say they have a lot of people with this...does that mean its going to take up to a year for them to get what they were offered

Not their choice It is their fault nevermind choice.
The customers shouldn't be made to pay for their managerial mistakes. They should be footing the bill for their mistakes.

I'm not even a customer but I think this is totally wrong on AN's part. The top level management should be giving up the sport cars and other things they have been getting from the money they made through AN to foot these bills. If they had a $70,000 bill, they obviously had a lot of money going through the place, meaning they would have been paying themselves a lot.
I would still like to know where the money has gone that the customers paid...

Oh dear looks like the situation is getting worse. I knew that TMS were about to pull the plug as well, but it appears some deal has been struck.

I really cannot see how Angel Networkz are going to come back from this. They already have a dodgy reputation for payments at other DCs.

I think people are now just kidding themselves that this company will ever change.

So can someone explain to me where all of the clients money has gone to?

I would have thought they take a salary from it for the support staff and themselves enough so they don't plunge the company into the red and of course pay the DC bills, taxes to the relevant authorities etc. So there shouldn't be any difficulties in paying the DC Bills, even if Angel Networkz do have clients that don't pay on time.

Sounds like they've been greedy and taken too much out of the company. Or their service has been so poor that they're constantly giving out refunds.

Maybe Donna spent the money in a cirjury to make her beatiful :lol:

I'm so depresed that I don't want to post a long reply about it, I'm just like :curse: :coffee:

This is definetly starting to look like FeaturePrice.

I am so glad I decided not to go with AN when I was in the market 2 months ago. I just had a bad feeling with the name and the way how they were doing business. One of the reasons - the name ending on "z". It sounded like Warez to me . A legit business should have a decent name in my opinion.

Anyway - it's really sad that the screw up of one company puts so many other businesses in limbo. I'd just pay the one more month, get the server up, grab my data and run ....

Christoph

It could be any number of reasons. However, if they banked on getting clients to pay on time and kept letting things slide and didn't know how to "be the heavy", or didn't want to suspend any clients for fear of losing future income, they could have gotten themselves so close to the edge that they leaped right over.

Working in something where you never meet your clients has caused many hosting companies to be too harsh. There's also the opposite pole, though. I have actually had business clients try to use the "well, if I move someplace else that's no more recurring income from all the clients I bring you!!!" argument. I calmly told one such client that the suspensions would go forward unless the (now-almost-30-days) invoices were paid before the approaching deadline. Said client was invited to download all her five clients' files and go find another Windows host before the accounts were suspended. Funny, but the payments came in at the eleventh hour. (This was also not the first time that late payments were made.)

The more I read about this here and at other sites, this is scam, with what looks like fake employees, empty promises, and how soon people forget the previous companies problems with Burst. I am also glad I did not pull the trigger on getting a server from them, at the time I was worried about Managed.com network.

It is junk like this that gives resellers a bad name.

I think the clients that are remaining faithful to Angel Networkz are either in denial that this has happened or they're just plain dumb, or they just lack the business acumen to realise that they are being ripped off. I can see these resellers of Angel Networkz going out of business as well, as their clients finally wake up and smell the coffee

There is nothing to stop this from happening again, 3 months down the line.