Hello Nathan,
I have been with the planet in the past but was put off when a drive failure took several days to replace. When the new drive was installed they said to open a new ticket with sales to order an OS reload which then added another 48 hours on top. Frightening stuff
I use powervps.com at the moment and have a VPS managed account with them with extra server monitoring. When my sites go down they automatically respond with in 15 minutes and bring up the services ASAP. I believe they are more expensive then many other providers but well worth the extra few $$ in my opinion.