Thanks for the kind words Nukehelpers. We are working on our ticket time, as well as every aspect of what we can offer our customers. I would echo some of the comments here by stating that if you are "in the market" for a dedicated server, it might be a good idea to start off with a lower end less expensive server in order to test it out. Servermatrix does offer several helpful tools for administering to a server including tutorials, and a wealth of knowledge in our forums.

I've been on SM for a year, but now i'm going to change. I'm seeking another company.
If there isn't any problem all things are right, but when you need his support team, take it easy. We have trouble tickets unreply for more than 5 hours.
In this year we have a misteriously broken HD, and a compromissed server (hacker).

Keep in mind that if you lease a server from ServerMatrix that by default you are managing the server unless you buy one of the better support plans. If your server got hacked and you are the admin ...

I am with SM since July and have been pretty satisfied with support and price. No complains yet.

Christoph

The main problem for us in SM is support team, we are waiting just now for a unreply ticket from 20 hs. ago.

I told you we have 3 dedicated servers (for 1 year or more), if things are right, allthings go perfectly, but when you have problems and you need really a good support team ... you haven't.

Have you got any important problem?

I can honestly say stay away from dedicated servers if you have no experience with them! Your best bet would be to stick with your reseller. Now you could prepare yourself by stoping over at the fedora download site (http://fedora.redhat.com/download/) and grabing yourself a copy of fedora.... then install it on a partiton of your machine! Play with it (CONSOLE ONLY) until you learn it like the back of you hand! If you have the extra money you could even pick up a VDS (Virtual Dedicated Server)