Quote:
Originally Posted by Netshop-Isp
Well, I am sure all the data centers can offer these services upon a certain fee, but I was actually meaning "complementary/in-the-box" management services  However, this should be one of the top questions to ask when doing your market research...
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Almost all data centers offer free hands-on for the fist five minutes, meaning reboots would be free unless they became excessive. The problem with providing emergency management services for servers you don't own is that you don't know what's on the server, how it's configured, what apps are running - and you most likely won't have spare parts for it on-hand. Quite often, clients that collocate at data centers some distance from their headquarters have hot spares available at their data center for just such emergencies.
Again, you don't absolutely have to be close to your data center to survive an emergency issue. Plenty of clients have thought through that scenario and developed workable disaster recovery and business continuity solutions.
