Colo4Dallas down for 3 hours now

HostWisdom · Post #1 (**permalink**) 08-10-2011, 01:23 PM

Colo4Dallas has been down for 3 hours now. Due to a ATS going out and failing to switch power. This is not a good day for them since they pride them selves on Uptime.

HostLeet · Post #2 (**permalink**) 08-10-2011, 01:29 PM

Just goes to show that not even DCs can stay up 100% of the time, all of the time. I hope they get everything resolved soon, many hosting providers are being affected by this incident.

SenseiSteve · Post #3 (**permalink**) 08-10-2011, 01:37 PM

Murphy's Law will get you sooner or later. How well you recover is the real measure of your business. Let's hope they get this resolved quickly.

HostWisdom · Post #4 (**permalink**) 08-10-2011, 02:24 PM

Well we are knocking on 4 hours.

They posted something at 12:19 my time and its now 3:28 my time. The ATS failed and they are repairing it rather then by passing it for the time being.

DedicatedNow · Post #5 (**permalink**) 08-11-2011, 03:43 PM

Sorry to hear this. Are they back up now?

SenseiSteve · Post #6 (**permalink**) 08-11-2011, 04:10 PM

I saw a post today around noon that their services were back up.

XeHSean · Post #7 (**permalink**) 08-14-2011, 06:21 PM

Do they have some sort of network uptime guarantee?

SenseiSteve · Post #8 (**permalink**) 08-15-2011, 11:23 AM

From their website:

10. Service Level Agreement

Quote:

100% Network Guarantee: Colo4 offers a 100% uptime guarantee on all network related services (i.e. bandwidth, routers, switches, and cabling). The 100% uptime guarantee is applicable to all network services delivered to customers via HSRP and dual network drops.

Quote:

Customer credits are equal to one day's usage for every hour of outage, not to exceed one month's recurring charges.

WizzSolutions · Post #9 (**permalink**) 08-16-2011, 03:16 AM

Quote:

Originally Posted by XeHSean

Do they have some sort of network uptime guarantee?

Actually they do, Would be interesting to see the cause of it. No one knows anything yet really..

SclekHosting · Post #10 (**permalink**) 08-16-2011, 06:57 PM

They have a Service Level Agreement which means you will get compensated for the downtime.

1paket.com · Post #11 (**permalink**) 08-18-2011, 03:06 AM

Quote:

Originally Posted by SclekHosting

They have a Service Level Agreement which means you will get compensated for the downtime.

Do you really think that they will compensate?

bighost · Post #12 (**permalink**) 08-19-2011, 03:09 PM

I bet they will, 1h outage = 1 day fee that doesn't sound like a huge load of money.

handsonhosting · Post #13 (**permalink**) 08-19-2011, 05:46 PM

We were compensated for all of our machines. If you follow procedure, they're more than happy to compensate. We had several hundred machines affected.

astroWP · Post #14 (**permalink**) 08-30-2011, 09:07 PM

Quote:

Originally Posted by handsonhosting

We were compensated for all of our machines. If you follow procedure, they're more than happy to compensate. We had several hundred machines affected.

Nice! Always good to see a provider living up to their promises.

V7Host · Post #15 (**permalink**) 08-31-2011, 06:03 AM

You always tell alot from a provider by how it reacts to problems such as downtime. Best obviously not to have downtime in the first place!