Yes I proudly use Touch Support and they have been great, I knew I would be leaving Europe this summer and my business was growing enough to need more help, I researched for about 3 months and asked lots of questions of users and Touch Support themselves. They helped me get out of ThePlanet and into a better DC as well which I very much appreciated. They have been doing my support and the clients like them also. The hardest part has been weaning the customers onto that support system. Believe I am still very involved in support and just wanted more time to concentrate on sales and advertising. Well now we are going to talk about also helping me with sales as I will be basically offline for 2 week period with a log in about once a day just to see how it is going. Most people won't say they are using outsourced support but I feel if I am using them I should give them credit because without them I would have really stressed out. I plan on using them for a very long time and I will support them with free word of mouth as long as they are doing a great job.
If you contact them you will find that they are wonderful and they tailor the support to what your business needs are. I too sit here 16 hours a day but now I know if I can't things will be ok. The nice thing about it is that if a certain representative doesn't know something a customer asks, they don't blow smoke to the cusotmer, they have a heirarchy their and they find the answer form one of the many techs there that does no the answer.
I can't sing there praises enough. Just ring them up or contact them by email or even log into my site and talk to one of them you will find them wonderful and someday they will even have women working there. Had to lighten the mood.