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View Poll Results: How much does your hosting business do in yearly revenue?
Under $1,999.99 2 18.18%
$2,000.00 - $4,999.99 2 18.18%
$5,000.00 - $9,999.99 0 0%
$10,000.00 - $19,999.99 1 9.09%
$20,000.00 - $49,999.99 0 0%
$50,000.00 - $99,999.99 1 9.09%
$100,000.00 - $199,999.99 1 9.09%
$200,000.00 - $499,999.99 1 9.09%
$500,000.00 - $999,999.99 1 9.09%
$1,000,000.00+ 2 18.18%
Voters: 11. You may not vote on this poll

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  Post #31 (permalink)   08-16-2009, 10:02 PM
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Quote:
Originally Posted by romes View Post
Yeah, it is. When clients begin to get cocky and tell my staff or I that they will leave and actually list the other company I just tell they have till the end of the month to pack up and go.
I would be careful here and talk to the client as to why he thinks of leaving the company. If they talk about the price, then if you cannot give them the price they are asking, a lot of times you can actually still retain them by explaining why you charge what you charge, or offering them something that will complement their service. Clients, if treated properly, will only appreciate you asking them about their decisions and wanting to try harder. It'll make them feel truly valued.

It is hard to find a new client, so I am all for client retention practice. Telecommunication companies spend millions a year on retention services, small gifts, bonuses, discounts and special treats for their clients. The hosting marketplace is too busy to afford losing clients.
 
 
 


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  Post #32 (permalink)   08-16-2009, 10:25 PM
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Every few months I get a client who thinks he can get everything he wants for the price he wants. I have a price standard and when people want their price per month below that I tell them anything below the standard will lower quality (service and support). My standard is different for each area.

Also, Art I understand where your coming from but I am talking about a client who doesnt care and just wants you to lower your prices to suit them. I will do everything I can to keep a client. I help them with billing solutions, packages, etc. It is hard to get a new client so keeping your current ones are important. I am always professional, and polite when I talk to them.

Anyways, we all had to deal with a bad client once or twice in our years in this industry.
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  Post #33 (permalink)   08-16-2009, 10:32 PM
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Quote:
Originally Posted by Artashes View Post
I would be careful here and talk to the client as to why he thinks of leaving the company. If they talk about the price, then if you cannot give them the price they are asking, a lot of times you can actually still retain them by explaining why you charge what you charge, or offering them something that will complement their service. Clients, if treated properly, will only appreciate you asking them about their decisions and wanting to try harder. It'll make them feel truly valued.

It is hard to find a new client, so I am all for client retention practice. Telecommunication companies spend millions a year on retention services, small gifts, bonuses, discounts and special treats for their clients. The hosting marketplace is too busy to afford losing clients.
You should tell Charter Communications that. They are in bankruptcy proceedings and as a customer they still don't care about me. Even though I pay them almost $400/month with business and home lines.

While I 90% agree with you, there are customers who just hinder the overall performance of staff. They abuse staff, they want ridiculous custom jobs or installs, etc. While I never like to see clients go, you cannot lose money on clients either. There is something to be said about companies who know their client base well enough thyey are willing to fire bad customers, you have to fire bad customers or they will drain your company.
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  Post #34 (permalink)   08-17-2009, 01:08 AM
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Wow, you guys are really an inspiration ^^ I used to run quite a successful free host that was later sold. But it's still nice to read about the industry.
 
 
 


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  Post #35 (permalink)   08-17-2009, 12:02 PM
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Quote:
Originally Posted by Zachary McClung View Post
While I 90% agree with you, there are customers who just hinder the overall performance of staff. They abuse staff, they want ridiculous custom jobs or installs, etc. While I never like to see clients go, you cannot lose money on clients either. There is something to be said about companies who know their client base well enough thyey are willing to fire bad customers, you have to fire bad customers or they will drain your company.
Exactly Zach
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  Post #36 (permalink)   08-17-2009, 12:34 PM
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Originally Posted by romes View Post
Exactly Zach
I'm not so crazy all the time. I use to do this. I had really good clients only. I chose to have really good clients only. It might cause some bad reviews every once and awhile but oh well.
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  Post #37 (permalink)   08-17-2009, 01:21 PM
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Yeah, keeping only good ones makes your life easier and keeps your services up-to par. Right now, I feel lucky since I have good clients. I know most of them by first name which gives an added touch to my services. I rarely get tickets now-a-days which really makes me happy lol
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