For us we figured that we need to have a strong pre-sales and after sales commitment. When we get inquiries we all try to answer them within 1 hour, and support tickets in 1-6 hours. Keeping this in mind, when we started, we only answered our tickets within 24 hours. Customers really like when they send a support question and get a fast response. Also having a live chat and instant messenger clients such as Yahoo, MSN, ICQ, Skype helps.

I be in business 3 year already of software/Scripts

Success to our business is great support, uptime as well as a one to one relationship. We've realized that customers want to talk to someone who knows their issue in its current state and really dislike explaining themselves in a time when all they want is their issue fixed.

I agree. Being honest is the best policy.

Being in Business since 10 years now, what we try is to offer the best support and treat customers with respect and taking them serious.