Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Operating a Web Hosting Business > Web Hosting Business and Legal Issues > Have you been in business for more than two years?
forgot password?



Reply


Old
  Post #1 (permalink)   12-14-2009, 02:24 AM
HD Addict
 
Join Date: May 2009
Posts: 119

Status: rlshosting is offline
What has kept your business alive and your clients happy?
 
 
 


Old
  Post #2 (permalink)   12-14-2009, 11:24 AM
HD Wizard
 
Join Date: Mar 2005
Location: Atlanta, GA
Posts: 2,264

Status: handsonhosting is offline
15 years in the web hosting busienss.

Secrets to success - honesty. Majority of our new clients come from referrals and they too see the honesty and transparency. We treat customers as friends, and give them REAL answers to issues, or explain tings if they need to be explained. We could double our prices and more than 80% of our customer base would stay with us without a doubt.
__________________
Emerson Nogueira
http://www.HandsOnWebHosting.com
cPanel Web Hosting, Domain Registration, Managed VPS Servers
 
 
 


Old
  Post #3 (permalink)   12-14-2009, 12:42 PM
HD Guru
 
shockym's Avatar
 
Join Date: Jan 2008
Posts: 694

Status: shockym is offline
^ He has a good point, too many people in this industry (client wise) have already dealt with or heard about the bad places, how clients are treated, how things are never explained, how rep's just do not care.

See my sig, it stands true for all clients. Another thing is being quick about things. I have some clients that like to chat on the phone and others who are find with sending in a support ticket if needed, but clients are people too and some places tend to forget that.

And yes, deff. been in business more than 2 years, just not as long as the pro Conor has.
__________________
Please your clients & thank them from time to time.......they are just like groupies that keep the band going strong.
 
 
 


Old
  Post #4 (permalink)   12-14-2009, 01:30 PM
HD Newbie
 
Join Date: Oct 2009
Location: Canada
Posts: 35
Send a message via AIM to RightServers Send a message via MSN to RightServers Send a message via Skype™ to RightServers

Status: RightServers is offline
One recommendation I like to give is that you are selling your honesty and trust, not your services. The majority of web hosting offers are a commodity where thousands of other hosts can offer the exact same thing and some offer it at dirt cheap prices. So what you need to think about here is whether you are trying to sell your services like all the others or if you are trying to sell the team behind the services. Once you focus on the right assets of your business, then people will gain confidence in you and will start sending more business your way.

The majority of businesses that I have had the pleasure of consulting with did very little advertising and still managed to grow their business year after year. After a thorough analysis, we discovered that about 70-80% of their business came from people referrals.

If you treat your clients as if they were your own business, then they will return the favor back to you without anything in return (most of the time).

Hope this helps.
__________________
www.rightservers.com - Ditch your dedicated server and get on the cloud today!
Ask us about our grid solutions that offer the best redundancy, reliability, scalability and flexibility available!

Last edited by RightServers : 12-14-2009 at 01:31 PM. Reason: spelling
 
 
 


Old
  Post #5 (permalink)   12-15-2009, 04:56 PM
HD Community Advisor
 
SenseiSteve's Avatar
 
Join Date: Mar 2009
Location: Saint Louis
Posts: 4,975
Send a message via MSN to SenseiSteve

Status: SenseiSteve is offline
Started as Primary Network on April 15, 1996. Hostirian name began in 2001 as a Primary Network company, but now is a River City Internet Group company along with Primary Network.

What has kept our business alive? Started with as many as 60 sales reps pounding the streets building a huge local base - with hands on solutions. Survived the .com crash and emerged very streamlined. Original company sold to MPower Communications in 2000 for $145 million, but we recovered our name, over 95% of our clients and all of our infrastructure (with enhancements) when MPower scaled back their national expansion.

What has kept our clients happy? Workable solutions that we both agreed upon. Flexibility to adapt to change. Honesty above all else. And a stable infrastructure (and upgrades) that have weathered the years.

And let's not forget all the dedicated staff who eat, drink and sleep this stuff everyday - keeping it all together.
__________________
ProlimeHost- Dedicated Server Hosting & KVM SSD VPS
Three Datacenter Locations: Los Angeles, Denver & Singapore
SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On Site Engineers
 
 
 


Old
  Post #6 (permalink)   12-16-2009, 01:44 AM
HD Amateur
 
Join Date: Mar 2009
Posts: 94

Status: ssluser is offline
At first clients get attracted to cheap prices but for longer relations support, service and customer relations comes into play. As per my personal view, the key for longer business is how you treat your customers and the quality of service provided.
__________________
www.Ecitiusssl.com

Prices Slashed on SSL's. Save over70%!
Cheapest Wildcard in market. Secure unlimited Sub-domains.
 
 
 


Old
  Post #7 (permalink)   12-16-2009, 05:22 AM
CSN-UK | Charlie
 
csn-uk's Avatar
 
Join Date: Mar 2009
Location: Swindon (UK)
Posts: 470
Send a message via MSN to csn-uk

Status: csn-uk is offline
CSN-UK as a brand and company has now (of January) been publicly available a year , however the company or particularly “companies” who merged to form CSN-UK have the combined age of 5 years as such we started with a new info structure but the same team resulting in an easy transition.

The companies that merged where a combination of small local design firms that all ran standalone office based computers for their hosting previsions with no real stress for specific standards. As such the webhosting side of the design firms got together and a standard was made and as such the design business though independent of CSN-UK, provides business from one of a few local markets we utilise.

Though we don’t have a 15 year track record just yet though, we can have our 1 year anniversary shortly though one word of advice Id perhaps give is that of, having too many designers can lead to a lot of opinions and heated discussion on site design so fielding reviews to external users is always a good option
__________________
CSN-UK | Shared Hosting | Dedicated | VPS | Custom Packages Avalible On Request | Quality SSL Certificates from COMODO CA
CSN-UK.net | Server Status | Client Area | Live Support
 
 
 


Old
  Post #8 (permalink)   12-17-2009, 08:46 PM
HD Addicted
 
IkY0294's Avatar
 
Join Date: Dec 2008
Location: Brooklyn
Posts: 563

Status: IkY0294 is offline
It do sent matter wether you been in business for more than 5 years or 10, It matters on how you treat your clients, Treat them as if how you would like to be treated. Don't lie to them tell them what's really going on.

As for HandsOnHosting I heard a lot about them and yes, If they would of double there plans prices and more clients would still stay with them.
__________________
Who has the coffee pot?
 
 
 


Old
  Post #9 (permalink)   12-24-2009, 01:21 PM
HD Newbie
 
Join Date: Dec 2009
Location: US
Posts: 32

Status: HJ-Andrew is offline
The company I'm with now is a new one, HostJackpot. Everyone involved in this project has years of experience to contribute to the team. We're doing quite well thus far and expect to be in business for years to come.
__________________
HostJackpot.com :
The only web hosting package you will ever need :
 
 
 


Old
  Post #10 (permalink)   12-28-2009, 11:40 AM
HD Addict
 
Join Date: Aug 2009
Location: Albany, NY
Posts: 117

Status: Anneke is offline
Like you've all said, it's a matter of reputation. At TurnKey Internet we focus 100% on customer satisfaction. We work really hard to answer all tickets promptly and thoroughly. We include customer reviews on our website too, which instills confidence in new customers.
__________________
TurnKey Internet, Inc : phone 1.518.618.0999 and 1.877.539.4638 | Contact Us
Cloud Servers | Dedicated Servers | Colocation | VPS | Mail Services | Reseller hosting
 
 
 


Old
  Post #11 (permalink)   12-28-2009, 12:20 PM
HD Master
 
Join Date: Dec 2005
Posts: 358
Send a message via AIM to lowesthost

Status: lowesthost is offline
10 years & going strong
up-time & fast quality support
__________________
Lowest Host/Empire Technology LLC
Offering Quality Shared, Reseller, VPS servers, and Dedicated Servers
24x7 Tech Support http://empire-hosting.net
cPanel Licenses http://empire-hosting.net/buy-cpanel.html - Dedicated VPS /
 
 
 


Old
  Post #12 (permalink)   12-28-2009, 03:36 PM
HD Newbie
 
Join Date: Sep 2009
Posts: 23

Status: plyrjohn404 is offline
I currently have been in business for 3 years. Started when i was 17
 
 
 


Old
  Post #13 (permalink)   02-13-2010, 11:11 AM
HD Newbie
 
Join Date: Jan 2010
Posts: 18

Status: hostingus is offline
Your services are what keeps you surviving in the market. Nothing else can help you there.
__________________
Best WEB HOSTING US
 
 
 


Old
  Post #14 (permalink)   02-24-2010, 11:07 AM
HD Newbie
 
Join Date: Feb 2010
Posts: 27

Status: cP-Jason is offline
Yes.

My main goal is to keep my customers happy and satisfied.
 
 
 


Old
  Post #15 (permalink)   02-24-2010, 11:26 AM
HD Newbie
 
Join Date: Nov 2008
Posts: 44
Send a message via AIM to fortressDewey Send a message via MSN to fortressDewey

Status: fortressDewey is offline
Quote:
Originally Posted by handsonhosting View Post
15 years in the web hosting busienss.

Secrets to success - honesty. Majority of our new clients come from referrals and they too see the honesty and transparency. We treat customers as friends, and give them REAL answers to issues, or explain tings if they need to be explained.
My own personal offline business (janitorial) has been in business for 5 years. What Conor said above is how we operate. By far and away, we are NOT the cheapest in the area, quite the opposite, but we are very professional, and help them as necessary, sometimes for free, sometimes for a cost.

Also, I am getting a lot of referrals lately just from giving free advice to people calling seeking help. (interesting effect)
__________________
Dewey, DedicatedNOW
Senior Account Rep
dcoerper [.at.] dedicatednow.com | 1-973-572-1069
Managed Servers Specials | Collocation | Load Balancing | Clustered Hosting
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: