Originally Posted by HostLeet
Why do you think this order is fraud? It looks like a legitimate order... The fraud risk score of "2.50" is very low and only due to the fact that the client has a free email address, that's all.
I hope you haven't been turning down orders just as this one.
Optimize your MaxMind settings to meet your needs and set the fraud risk score to 7+ for blocking orders.
We really appreciate everyones reply to our question!
We have been blocking orders because of several things that may or may not be of VALID concern..... as you put it "only due to the fact that the client has a free email address" is not the primary reason.
Here are OUR concerns with all the other orders we get allot of and don't ever accept! Maybe we're too strict. I don't know?
1. Order name, address, email address does not match the person that paid for the order by PayPal or Google accounts or CC.
2. No real verifiable address, box, rt, number, street on the order.
3. No valid verifiable telephone number, we called to check.
4. Order is always the lowest hosting pkg they could purchase.
5. 90% of theses same type of reoccurring orders come from out of country.
Just one reason of any of the above would not be a issue for us, but we have been getting just way too many of all 5 of theses concerns in each order. So we have been canceling the orders as fraud.
Below is a random sample of addresses in some orders.
For clients privacy respect we have not included email address and telephone numbers that 99% dint work.
Address 1: JP Nagar
Address 1: Lapu-lapu, Cebu
Address 1: Silver Creek
Address 2: Carmen
City: Cagayan de Oro
State: Misamis Oriental
So what do you say. Are we asking for too much that the order match the purchase info and the purchasing individual, and list a valid address & maybe a phone number.
If they have Internet, PayPal, Google they would have had to supply all this real information to link a bank account to them!
Right?, or are we out of touch with that too?
Comments, suggestions..... advice anyone!