It bugs me that people with 3+ years experience are settling for $.25 per ticket, or even free hosting, when doing a support job.

This is just a rant, but I just hate that we're doing this to ourselves!

I see where you're coming from. I guess because of the fact there are so many unemployed, there is no shortage of labor of this kind. So even experienced people are having to take a paycut. I'm sure though that there are decent paying positions of this kind if you were to seek them through more "traditional" means rather than through forums.

Yah I never go through forums. I seek out companies that seem to have a good rep. Oh well for me, i have my own company again, the market is better for owning, rather than working.

Hi HostPhax,

I understand what you are saying.

This is how I see it...

I have been offering and providing hosting for a few years now.
There are millions of businesses and individuals ready to set up hosting and software on the net.
Most of them don't have a clue what to do or how to do it.
I don't make a lot of money from hosting.
There are plenty of jobs for all of us.

Most of my income is from installing and setting up free software, writing custom software and server admin for my dedicated server clients.

I get and keep clients by providing top quality service at reasonable prices.

I don't try to compete with the thousands of hosting companys giving it away.
They realy are not giving it away.

Any site owner hosting on a cheep or free host will soon be looking for a reliable host if their site becomes very popular.
The low cost hosting has limitations set so if a site gets too busy they are forced to either upgrade or move.

True, have you tried for any company's that offer profit sharing over per ticket etc type pay?
(Sure I imagine they're hard to come by, but are out there).
Seems like the best situation to me... What could be better than to know the more you work the more you make

Interesting point.

Opps.. I forgot to add this, and it was the reason I quoted that too

Owning brings a lot of sleepless nights and a ton of worries.
While just being an employee is *much* less stressing.

Well thats why I came back to owning, I don't have the health problems i had last time, and I have business partners who all depend on the success. Instead of it just being me this time, I have backup.

See the saying is true... 'You live, You learn'
Congrats I hope it all works well for you

PS- glad to hear you overcome health problems

Thanks for that. Yah, I wish that I would have given more thought to the decision last time. But under pressure from doc, i just didn't have the time to go out and search for a partner i trusted (etc... etc...). But it all works out in the end.

Well, the going gets tough. I mean, from India or China, you can have a decent technician with a proper english to do lower than just $.25 per ticket. I believe that paying people per tiket is just unefficient. It would be better to pay them hourly -- with a note, that person is not a freelancer.

Yea, that's the problem with U.S. Technicians, cost of living is high, therefore we need more money. Better off finding someone who can handle the billing/customer end of things and starting fresh.

Yes. And the worse thing is (probably this is a good thing for me ) there are so many script to manage all the things from helpdesk, billing, support, that automates almost everything. All you have to do now is roughly sit in front of your computer

That's a bad thing for me, which is why I need the partners. It's (according to my doctor) not condusive to Chronic Fatigue rebounders (i can't think of a better word) to sit around.

So ... I'm still looking for alternatives.

It seems to me per ticket is okay, as long as you have a few other jobs.

(Hence my post in the employment forum to come)