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Hosting Discussion > Operating a Web Hosting Business > Web Hosting Business and Legal Issues > What to do if a client posts negative stuff about a company on a website?
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  Post #1 (permalink)   10-05-2010, 09:41 AM
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What would you do?
 
 
 


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  Post #2 (permalink)   10-05-2010, 10:59 AM
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Depends if it has any truth to the issue. If there's no truth, you can go after the person for libel/slander (can't remember which one applies to internet writings). If it's a public forum (or blog) you can always post a comment on the thread and explain the situation if you were in the right.

If you were in the wrong, then it's a lesson to learn, and even posting that can be helpful to others to see that you're changing your ways.

Finally, the last part, depending how damaging the information might be - you can use SEO to push their results down a few pages so nobody ever reads it. There's a thread here that touches on it called "reverse SEO" - but there are definitely some techniques that can be done and companies you can hire which will make that posting practically disappear.

So it really depends on what was being said, how damaging it is, and how you want to go after it.
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  Post #3 (permalink)   10-05-2010, 02:42 PM
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This happens all the time on the Internet. Unfortunately, everything, good or bad, gets cached so you either seek ligitation, counter with your side of the story, ride it out or attempt to make it practically disappear via "damage control."
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  Post #4 (permalink)   10-05-2010, 06:56 PM
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If the client has got the point than you will have a lesson to learn. If they are not right, you'd say what do you think about the review. However negative reviews are part of the game and anyone should accept them. I never saw anyone to fell bad about a positive review even if they did not deserve it.
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  Post #5 (permalink)   10-05-2010, 07:33 PM
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Negative reviews will happen. If you truly think the review is unwarranted, then simply reply with your side of the story and try to resolve the issue. If the issue can't be resolved, then move on. Some reviews actually turn into learning experiences.
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  Post #6 (permalink)   10-07-2010, 03:03 AM
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If its on a forum I signup and defend myself or my company. If its in other forms, I'll try lots of ways to contact him and see what's wrong, and the reason why he's doing it to me or my company.
 
 
 


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  Post #7 (permalink)   10-07-2010, 09:17 AM
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Try to offer quality services or products from your side. Reply your clients well in time and take pains in solving their problems. You will earn a good reputation and online credibility.

If there are negative reviews about your company or website, try to reply it from your site and resolve the issue. If your company is good, don't worry. The negative comments would not have long lasting effects on your business. Customers are smart and understand everything.

Keep on providing good service and leave rest up to God.

Negative comments may come up out of jealousy if you are good enough.
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  Post #8 (permalink)   10-12-2010, 01:59 PM
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If client is right so that is some sort of lesson for you and your company, some goal to change. If he is not you can ignore it or try to reply to it and explain situation Violating the law is different pair of shoes of course.
 
 
 


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  Post #9 (permalink)   10-20-2010, 03:46 PM
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I've found that if someone just wants to complain and you've done everything right, you can't make everyone happy. While most people will understand and you can set things good with them, there are others who will complain no matter what.

It's rampant on some other forums and I try not to reply unless we have to explain our side of the story. 9 times out of 10 the forum members stick up for us and point out the customer is being ridiculous.

That being said, we don't get a lot of these, but they do happen.
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  Post #10 (permalink)   10-21-2010, 11:58 AM
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We are giving the clients best service we can as their hosting providers. Even after our efforts, if something goes wrong or some misunderstanding creeps in, we cannot avoid it.

One thing we can do if the claim of the customer is genuine is that openly ask for pardon and state that the mistake will never happen again (and make sure about that).
 
 
 


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  Post #11 (permalink)   11-21-2010, 02:17 PM
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Doing business on internet, this would be inevitable. Google for PayPal stories, I'm pretty certain most of those stories are client's fault and not PayPal but this happens on net. Do your best to resolve the problem but you can't do much when you have a lot of users.
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  Post #12 (permalink)   12-16-2010, 02:04 PM
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Quote:
Originally Posted by ladesign View Post
What would you do?
Yeah, William. You take on projects that you never finish and never refund the money for, and you get contractors to work for you that you never pay.

Quote:
Originally Posted by Steve-Hostirian
This happens all the time on the Internet. Unfortunately, everything, good or bad, gets cached so you either seek ligitation, counter with your side of the story, ride it out or attempt to make it practically disappear via "damage control."
William Franklin, the original poster and "proprietor" of "LA Design & Coding" of "12228 Venice Blvd, Suite 102 / Los Angeles, CA 90066" is the one who is defrauding people.

He is using this site to attempt to "reverse SEO" all the Google hits on his name and "company" that go to RipOffReports and other Fraud reports.

Go here for more details: http://williamfranklinfraud.blogspot.com/

BTW: If you look up that address above in Google Street View, you'll quickly find that it is a retail strip mall, with no "dot com" companies doing business there.

| Fraud | 323-739-4167 | sales@ladesignandcoding.com | william franklin fraud

Last edited by defrauded1 : 12-16-2010 at 02:28 PM.
 
 
 


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  Post #13 (permalink)   12-16-2010, 06:31 PM
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Quote:
William Franklin, the original poster and "proprietor" of "LA Design & Coding" of "12228 Venice Blvd, Suite 102 / Los Angeles, CA 90066" is the one who is defrauding people.

He is using this site to attempt to "reverse SEO" all the Google hits on his name and "company" that go to RipOffReports and other Fraud reports.

Go here for more details: http://williamfranklinfraud.blogspot.com/

BTW: If you look up that address above in Google Street View, you'll quickly find that it is a retail strip mall, with no "dot com" companies doing business there.
I wonder what will be the OP respond to this.

If the client gave you a bad review it is still better to settle in privately and let people know about the outcome. I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me.
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  Post #14 (permalink)   12-16-2010, 08:31 PM
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Quote:
Originally Posted by Hostestate-Mae View Post
I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me.
You misunderstand. This individual is not a legitimate designer, developer, or hoster. In fact, I haven't been able to find one client or employee who IS happy with him, or who HAS gotten what they paid or worked for.

Please check this link, which provides voluminous links to William Franklin's many frauds.

I am only posting here to defuse Mr. Franklin's attempts to reverse SEO his own bad acts and their consequences. Look at the posts he has made here: most of them are borderline comment spam, and are being made only to boost the number of "good" links to his site, while serving to sink the "bad" ones that he prefer his victims not see.

Again, Mr. Franklin is NOT in Los Angeles, California. He is in Newport, Kentucky.
 
 
 


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  Post #15 (permalink)   12-16-2010, 08:47 PM
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Quote:
You misunderstand. This individual is not a legitimate designer, developer, or hoster. In fact, I haven't been able to find one client or employee who IS happy with him, or who HAS gotten what they paid or worked for.

Please check this link, which provides voluminous links to William Franklin's many frauds.

I am only posting here to defuse Mr. Franklin's attempts to reverse SEO his own bad acts and their consequences. Look at the posts he has made here: most of them are borderline comment spam, and are being made only to boost the number of "good" links to his site, while serving to sink the "bad" ones that he prefer his victims not see.

Again, Mr. Franklin is NOT in Los Angeles, California. He is in Newport, Kentucky.
You know what I am not trying to defend the OP when I said "I find it unprofessional if 2 people are arguing in public because of the service they received or didn't receive. Private talk is still important for me." I simply answer the OP's question which is what to do if client post negative stuff about company/website? I even said that I am waiting for the OP's respond/reaction on your complain. I do understand that you did had a bad experience with him and some other people (as what you mentioned) I am wondering which part did I misunderstood?
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