Well, you really need to consider EVERY factor If something goes wrong and you didn't outline a response for the situation within the terms of service, people will come knocking very quickly.
I completely agree with you. While writing the company TOS, you are to safe your company from all sides . In case some inconveniences appear for you , you should also have an answer from the TOS sections.
First of all, while creating the company AUP ,you are to mention contents
: copyrighted material, threatening materials or obscene, pornography or materials protected by trade secret and other statute should not be allowed.
Moreover, you can't but mention the resource usage. For example users may not initiate the following on the server:
Run any process that requires more than .... Mb of memory space, more than 30 CPU seconds, or consume more than 5% of all available system resources at any time.
- Run any type of interactive real-time chat applications as they consume much server resources. Remotely-hosted services are fully allowed.
- Run stand-alone, unattended server-side processes at any point of time on the server. This includes any and all daemons, proxy servers and anonymizers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
Moreover, the hosting company should say a few words about the backups.For example: The backup system is fully automated and there is no way to guarantee that a particular file or piece of data will be backed-up at the specific time.
Finally, don't forget to indicate in your TOS some information about Fees and Payments, Network Security, cancellation, Server Abuses and Money back guarantee.