I don't know about you-all but we've been in business for over 10 years and during all that time not until the last 2 years have we ever seen so much fraud and client charge-backs. Specifically on many occasions we have been in a dispute with PayPal, Visa and Master Card over charge-backs that "Hands Down" our billing and specific documentation has proved "Beyond Any Reasonable Doubt" we were not liable for any fraudulent charge-back. However lately its the financial institutions policy to side with the Credit Card owner or PayPal's client 99% of the time. So each time we lost the dispute, and to add injury to insult we had to pay "Each" time we disputed a charge-back. Even our merchant service could not understand how we could have possibly lost our charge-back disputes. It all came down to if we had proof of using 'Verified By Visa
" or not or some other technicality. We have since removed the ability to use credit cards in this manner and this has helped some in reducing our fraud and charge-backs to date but does place a burden on us for payments.
The landscape has changed. It use to be Visa, Mastercard and PayPal would side with the merchant in most case's or when in depute, but this is not the case anymore as over the last several years PayPal, Visa and Mastercard had changed their rules and merchant support and now sides with the client and not the merchant anymore. Case in point we have lost all our last several disputes with PayPal, Visa and Mastercard because of a technicality. What's a reputable business to do!