Get Paid to Participate - up to $1 per post!     Twitter     Facebook     Google+
Hosting Discussion
 

Hosting Discussion > Operating a Web Hosting Business > Web Hosting Business and Legal Issues > Should you force your prospects to acknowledge that they've read your TOS before orde
forgot password?



Reply


Old
  Post #1 (permalink)   03-24-2017, 11:22 AM
HD Community Advisor
 
SenseiSteve's Avatar
 
Join Date: Mar 2009
Location: Saint Louis
Posts: 4,860
Send a message via MSN to SenseiSteve

Status: SenseiSteve is offline
Should you force your prospects to acknowledge that they've read your TOS before ordering?

I know we've all seen lots of variances in Terms of Service agreements between providers. I wonder if those agreements would carry more weight if there was a checkbox when ordering a dedicated server - where the prospect acknowledged reading and and agreeing to comply with the TOS. Would that affect sales? Would it alleviate any confusion on policies down the line? Pro's and con's?
__________________
ProlimeHost- Dedicated Server Hosting & KVM SSD VPS
Two Datacenter Locations: Los Angeles & Singapore
SuperMicro Hardware | Multiple Bandwidth Providers | 24/7 On Site Engineers
 
 
 


Old
  Post #2 (permalink)   03-25-2017, 06:36 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by SenseiSteve View Post
Should you force your prospects to acknowledge that they've read your TOS before ordering?

I know we've all seen lots of variances in Terms of Service agreements between providers. I wonder if those agreements would carry more weight if there was a checkbox when ordering a dedicated server - where the prospect acknowledged reading and and agreeing to comply with the TOS. Would that affect sales? Would it alleviate any confusion on policies down the line? Pro's and con's?
Would not effect sales, but if they raise a dispute and you can show they accepts your TOS they they have no leg to stand on.

Even if they say they have not read your TOS, if they tick the box on ordering , then they accept and agree to them whether they read them or not.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #3 (permalink)   03-26-2017, 07:59 AM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 852

Status: HostLeet is offline
We have 2 check boxes during the checkout process the client has to check before completing the order so there is no excuse as to why you didn't read the TOS and provided truthful info.
Attached Images
File Type: png checkbox.png (5.8 KB, 6 views)
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 
The Following User Says Thank You to HostLeet For This Useful Post:
easyhostmedia (03-26-2017)


Old
  Post #4 (permalink)   03-26-2017, 08:29 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by HostLeet View Post
We have 2 check boxes during the checkout process the client has to check before completing the order so there is no excuse as to why you didn't read the TOS and provided truthful info.
How do you add that second tick box?
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #5 (permalink)   03-26-2017, 09:12 AM
HD Community Advisor
 
ughosting's Avatar
 
Join Date: Jan 2011
Location: London
Posts: 561

Status: ughosting is offline
If you have had they tick a box saying that they 'agree', then it implies they have read them. I personally think it would be a waste of time.

The TOS is there to protect the host from abusers, and you can leverage the rules whether or not they have read them.

The more obstacles you place in a users way, the fewer conversions you will get.

After all, the only way you can check they have actually read them would be to test them, let's see what that would do to our conversions.
__________________
DDoS Protected, LiteSpeed + LiteMage on CloudLinux with SSD Disks, R1Soft, Softaculous, SIteBuilder, BitNinja, LetsEncypt & Patchman
█ UnixGuru Hosting: Super Fast, Stable, Secure, Scalable LiteSpeed Hosting
█ Choose from Shared, Reseller and Elastic-Sites Hosting
 
 
 


Old
  Post #6 (permalink)   03-26-2017, 09:23 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by ughosting View Post
If you have had they tick a box saying that they 'agree', then it implies they have read them. I personally think it would be a waste of time.
it is to cover you as a host, if they dispute something and you say 'well it was in our TOS' and if they say they never knew, then you can say well you ticked the box accepting our TOS.

All major utility providers do this by asking you to tick a box accepted their T & C.

It is upto the client to actually read them and understand them
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #7 (permalink)   03-26-2017, 09:40 AM
HD Addict
 
Join Date: Apr 2015
Posts: 111

Status: Harv45 is offline
Quote:
Originally Posted by easyhostmedia View Post
It is upto the client to actually read them and understand them
To an extent, if I asked a provider to explain "abc" then I expects them to explain "abc" until I am able to understand it.

If not then I don't want them anyways.
__________________
Personalized Systems: Personalized Systems for everyone!
Customized built personal and small businesses computer systems and now hosting services. All tailored to exact customers' requirements.
Click here To Check out Our New Website Hosting Servicing!
 
 
 


Old
  Post #8 (permalink)   03-26-2017, 11:05 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by Harv45 View Post
To an extent, if I asked a provider to explain "abc" then I expects them to explain "abc" until I am able to understand it.

If not then I don't want them anyways.
Yes, but then you know they have actually read them to ask about them, but for some reason not a lot of people will actually read them, but tick the box to say they agree to them.

It is the same with Facebook Groups.

i have a group and a pinned post which the first line is 'No animals what so ever ( THIS INCLUDES DOGS AND CATS). Free or selling. Any posts giving away/selling animals will be removed and the person will be banned.'

and people still post animals for sale.

people just don't read terms these days, then moan or insult you if you penalise them for not adhering to them.
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #9 (permalink)   03-26-2017, 01:47 PM
HD Community Advisor
 
ughosting's Avatar
 
Join Date: Jan 2011
Location: London
Posts: 561

Status: ughosting is offline
I have them tick a box to say they "agree".
I'm not wasting time having tick a second box saying they've"read" it!
__________________
DDoS Protected, LiteSpeed + LiteMage on CloudLinux with SSD Disks, R1Soft, Softaculous, SIteBuilder, BitNinja, LetsEncypt & Patchman
█ UnixGuru Hosting: Super Fast, Stable, Secure, Scalable LiteSpeed Hosting
█ Choose from Shared, Reseller and Elastic-Sites Hosting
 
 
 


Old
  Post #10 (permalink)   03-26-2017, 04:42 PM
HD Newbie
 
Join Date: Feb 2017
Posts: 5

Status: nodhop is offline
I would advise to declare with terms and conditions; otherwise there's no legal contract for both parties to which you could be liable for in the end. I would not force them as it were, but if they don't agree then simply ask why? It wouldn't hurt I'm sure.
__________________
Sam (COO)
NodHop Hosting :: Privately owned equipment and operated data centers.
Atlanta VPS Hosting / London Smart Servers / Singapore Cloud Hosting
 
 
 


Old
  Post #11 (permalink)   03-26-2017, 04:49 PM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by nodhop View Post
I would advise to declare with terms and conditions; otherwise there's no legal contract for both parties to which you could be liable for in the end. I would not force them as it were, but if they don't agree then simply ask why? It wouldn't hurt I'm sure.
Regardless if you have a tick box or not, if they take out hosting with you then they are legally bound by your TOS.

Getting a user to tick a box accepting the TOS at the purchase point is more legally binding as the law looks at it as if they read the TOS and accepted them.
Also if i use does not agree with any of your TOS then they dont tick the box, which means they wont be able to proceed with the order ( which they wont if they dont agree with your TOS anyway)
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #12 (permalink)   03-27-2017, 06:20 AM
HD Guru
 
HostLeet's Avatar
 
Join Date: May 2009
Location: Florida, USA
Posts: 852

Status: HostLeet is offline
Quote:
Originally Posted by easyhostmedia View Post
How do you add that second tick box?
You would need to edit "/templates/orderforms/*your active template*/viewcart.tpl" to add a second checkbox. I think I did a Google search and found a guide to implement it, but I can't remember which since it was years ago.
__________________
HOSTLEET.COM, LLC - Elite Website Hosting Since 2008!
Fast Reliable Affordable Secure Friendly & Courteous
RISK-FREE Money Back Guarantee PCI-Compliant Checkout
 
 
 


Old
  Post #13 (permalink)   04-03-2017, 10:27 PM
HD Master
 
whmcsguru's Avatar
 
Join Date: May 2016
Posts: 270
Send a message via Skype™ to whmcsguru

Status: whmcsguru is offline
Not only yes, but hell yes.
And when you change them
And you should have separate terms in general (ie: AUP, TOS, etc) that should also be accepted.
__________________
WHMCS Guru - WHMCS addons, management, support and more.
WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to your WHMCS install!
WHMCS User and IP Extended Control - Take control of your WHMCS install
Linux admin, WHMCS Guru for hire. PM me for more information
 
 
 


Old
  Post #14 (permalink)   04-04-2017, 06:54 AM
HD Wizard
 
easyhostmedia's Avatar
 
Join Date: Mar 2011
Location: Northumberland, UK
Posts: 4,737
Send a message via MSN to easyhostmedia

Status: easyhostmedia is offline
Quote:
Originally Posted by whmcsguru View Post
Not only yes, but hell yes.
And when you change them
And you should have separate terms in general (ie: AUP, TOS, etc) that should also be accepted.
we have separate TOS, AUP and Privacy Policy.
If we make a change we get this approved by Local Trading Standards before adding to the policy, then once added we send a link to all clients and basically ask then if they accept the new policies they need do nothing as continued use of our services is acceptance of the revised policy
__________________
Terry Robertson - CEO The Easyhost Media Group
Niceday Hosting - Affordable Hosting
PowerSSL - - We Secure your World
The Scamlist Forum - Fighting against scammers
 
 
 


Old
  Post #15 (permalink)   04-16-2017, 10:36 PM
HD Newbie
 
Join Date: May 2016
Posts: 25

Status: WPCYCLE is offline
+1 for ticking the box to accept the TOS.

There's always going to be a customer that tries to pull some form of mischief or even a scam...and the acceptance of the TOS is what will save you it the scammer tries to make it ugly.
 
 
 
Reply
Previous Thread Next Thread


Thread Tools

New Post New Post   Old Post Old Post
Posting Rules:
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On
Sponsored By: