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Originally Posted by dubs
Thanks for the informative post, seems very useful to the new hosts.
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Do to the length of the post and the words you used I am going to take it as your being immature and sarcastic. And, as much as I would just love to start on you about how you should be professional do to the fact this is public forum and everything you say and do reflects directly on you and your hosting company I will not.
For your information, giving just that lists of comapnies and products alone is helpful for a new host. Would you like to know why? Because, it is a starting point for them. I did not have help when it came to choosing the products that I use to run a hosting company.
Another thing is, instead of downing the idea why do you not show your vast about of knowledge after taking over the company you are co-president of now. I have read the issues you went through.
Concerning reviews and information here is the following:
Control Panel
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I have worked with cPanel, Ensim, and Plesk. Out of all of them I feel as if cPanel is the best; however, it is buggy and they are working on fixing them. The only issue with this is they seem to fix one bug and three more pop up. For the hosting companies going for a less technologically advanced group it is the way to go.
Plesk ont he other hand is for the techy. It has more room ease of usability for someone with a technical background. It allows more flexbility for this group as well.
Ensim it is not even worth starting on. It is horrible.
Billing Software
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Modern Bill I love it. I have stated it many times. Yes, there are bugs in it as well; however, Modern Gigabyte makes a effort to support its users and fix the bugs. Modern Bill 5 is coming out shortly. I am looking forward to it because of the new improved 1 page sign up sheet.
Merchant Services
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Currently, we use CDGCommerce.com and Paypal.com to do all our payment needs. Customer service is top notch at CDGCommerce. After setting up the merchant account they called me to see if I had any questions and if everything was going alright. They tend to call about once a month just to check up. It is great to have someone there at all hours of the night and we is willing to make sure your still functitioning.
Paypal we all have used it. If it wasn't for so many people having paypal accounts and trusting paypal I would drop them. Plan and simple!
eSupport and Support Trio I have both used. I have had great success with both. I do like the functionality of eSupport much better; however, we are currently using Support Trio. Support Trio is simple, easy to integrate and had some features that I needed that eSupport did not offer. Either software is a great choice.
Support Video
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I have only used demodemo.com. I enjoy them, I find them simple, ease to use, and that customers love them as well. If there are any other video producers within the forums please give us links so we can review yours.
Domain Resellers
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Enom.com is the only one we have used. We enjoy using it very much so. It works well they have other products then just domain that they provide to you with an API easy integratable.
SSL Certs
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We have partnered directly with Geotrust.com. We do not have the best prices on certs; however, it was in our future plans so why not partner with the best. John is our AE and he is the best. Geotrust we use and we will never switch to another company.
Fraud Prevention
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Fraudgate.com is what we currently use. We have a special rate through CDGCommerce.com on it. It works well. It is a voice verification system which allows ut to have the digital recording along with matching up about 10 factors with the card.
Please feel free to post your reviews. It would be best to leave all negativity out.
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