Originally Posted by Artashes
I am actually was interested in hearing what YOUR every-day problem(s) is/are, as a web hosting company.
Oh.. sorry about that. I didn't understand your question.
Ummm... my most annoying "everyday" problem is that I need a centralized way to track "everything" to do with the company.
Something that "plugs in" to all our different software, that I can look at, at anytime, to get an overview/snapshot of how things are going.. both from operational and management/financial point of view.
ie: A "dashboard" that shows:
- key billing stats (taken from modernbill), like # of day's signups, total revenue for month, etc.
- key stats from our accounting program (quickbooks) that shows total expenses for month, etc.
- Server status stats, to make sure the admins are doing their jobs...
- Helpdesk stats (intellodesk), to show # of open/active tickets, today's avg response time, etc.
Basically, as the owner of the business.. I want something I can load up on my computer and "see" an immediate overview of the entire business, from one end to the other.
It's an impossible request, because it would be so difficult to retrieve all that info from the different systems, etc..